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  • QuestionIs this a gas washer?

    Asked by Jaz.

    • Answer Thank you for reaching us regarding LG Washer. No, the LG WM3400CW is an electric front-load washing machine, not a gas model. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionI have a pedestal for my Maytag wash machine, is the pedestal compatible with an LG machine?

    Asked by William.

    • Answer Thank you for reaching us regarding LG Washer (WM3400CW) model. It seems that while there are instances of cross-brand compatibility, it's not guaranteed. It's advisable to check the specific design and compatibility information for the Maytag pedestal in question to determine if it can be used with the LG WM3400CW washer. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionLG - 4.5 Cu. Ft. High Efficiency Dryer purchased Jan 2022 Hello, my tenant said that the dryer is going off every 5 minutes and not drying a full cycle. In addition the clothes are not drying. What do you recommend that we do? Thanks. Susan

    Asked by Dryer.

    • Answer Hi there, Susan! Thank you for sharing your experience with the WM3400CW dryer. It sounds like your tenant is experiencing some issues with the drying performance. Here are a few troubleshooting steps to try: First, ensure the lint filter is clean, as a clogged filter can restrict airflow and reduce drying efficiency. Next, inspect the venting to make sure it’s clear and not blocked, as a blocked vent can cause the dryer to overheat and shut off prematurely. Additionally, ensure that the dryer is not overloaded, as this can prevent proper drying. If these steps do not resolve the issue, it may be best to contact our support team for further assistance. Please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to explore additional solutions. We appreciate your patience! —Avril

      Answered by LG Digital Customer Care

  • QuestionWhat is the measurement from floor to washer opening handle? What is total height of washer and dryer including required installation equipment? Is there a piece of equipment that would elevate the washer to make it easier to unload.

    Asked by Rose.

    • Answer Hello there. Thank you for sharing your questions with us. We understand that precise measurements and convenience are important to you. The measurement from the floor to the washer opening handle on the WM3400CW is approximately 14 inches. The total height of the washer is 39 inches, and when paired with a compatible dryer and stacking kit, the total height can vary slightly but is generally around 77 inches. To make unloading easier, we recommend using an LG pedestal, which can elevate your washer by about 13.6 inches, making access to the drum more convenient. For more details or further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionMeasurements of washer and dryer .width and heights ,, And how high with stackable piece added please thanks

    Asked by Marvel.

    • Answer Hello, Marvel. Thank you for reaching out. For the LG Washer Model WM3400CW, the dimensions are approximately 27 inches wide, 30.25 inches deep, and 39 inches high. As for the stackable piece, it typically adds around 5 to 6 inches in height, so the total height with the stackable piece would be approximately 44 to 45 inches. For more precise measurements and installation guidance, please consult the user manual or contact our support team via @LGUSSupport for further assistance. We hope this information helps! ^Sam

      Answered by LG Digital Customer Care

  • QuestionWill this washer fit on my LG pedestal WDP4W ?

    Asked by Laurie.

    • Answer Thank you for reaching us regarding LG Washer. The LG WM3400CW washer will likely fit on your existing LG WDP4W pedestal, but double-check a few things: • Make sure the WDP4W pedestal is compatible with your LG front load washer (from 2009 and newer). • If your current washer fits the pedestal, the WM3400CW probably will too. • You may need to buy an adapter kit from LG to attach the washer to the pedestal. This kit includes mounting brackets and screws. • Check that the holes on the pedestal align with the holes on the washer. Attach the washer to the pedestal with 4 screws at each corner. • Make sure both the washer and pedestal are level before attaching the brackets. Use a wrench to adjust the legs if needed. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionHow much does it weigh and will new washer fit in a suv for bringing home

    Asked by Anonymous.

    • Answer It weighs 190 lbs and it will fit into a suv.

      Answered by Soundsgoods

  • QuestionCan I use my old WDP3W pedestal on WM 3470CW WD 3400CW ?

    Asked by Paul.

    • Answer Maybe not. It might be a different size.

      Answered by Soundsgoods

  • QuestionWhy can the washer not be delivered in May 2024?

    Asked by DOCK.

    • Answer Hi. there. Thank you for reaching out with the LG Washer (WM3400CW) model. Regarding your delivery concerns, we recommend contacting Best Buy customer service in this model at 888-237-8289. For more questions or concerns, you can also reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionType of screw and size to mount dry into wssher

    Asked by Anonymous.

    • Answer Thank you for your interest in the LG Washer (WM3400CW) model. The screws needed are likely 1/4 inch screws, with the exact quantity depending on whether you have the newer T-clip or older bracket style LG pedestal. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWhere is this washer manufactured?

    Asked by bray.

    • Answer Korea

      Answered by Soundsgoods

  • QuestionIs this an Electrolux washer?

    Asked by Tony.

    • Answer No

      Answered by JuanfdiazD

  • Questioncost of removal , do you need a plumber to hook up gas thanks

    Asked by perros.

    • Answer Thank you for your interest in the LG Front Load Washer (WM3400CW) model. With regards to your removal and plumber concern, kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris

      Answered by LG Digital Customer Care

  • QuestionHow much space do you need behind the dryer with a side vent?

    Asked by Nana.

    • Answer 6yo 8 inches

      Answered by Richard

  • QuestionHi I have an LG DLEX3470_/DLGX3471_ dryer. The matching washer just died. Will I be able to stack my dryer on top of a new WM3400CW? Thank you!

    Asked by Laci.

    • Answer Yes, lg dryer will fit on top

      Answered by Richard

  • QuestionWhat is the warranty on your new LG washers?

    Asked by markicol.

    • Answer I year manufacturer warranty

      Answered by Richard

  • QuestionWe have a LG DLE3777W Dryer that stacks on top of the washing machine. Will this model be stackable with our existing washer?

    Asked by Alvin.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the stacking compatibility of your LG DLE3777W dryer with this new 4.5 Cu. Ft. Front Load Washer. To ensure a secure fit, stacking typically requires matching dimensions and a specific stacking kit; we recommend checking that both units are 27 inches wide to maintain stability. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/J7G564PKH5 For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow do I keep the cold water on to wash clothes in this washer?

    Asked by ElkeB.

    • Answer Hi there! Thank you for sharing your experience with us. We understand your inquiry regarding the LG 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer. To ensure a cold wash, simply select the "Cold" or "Tap Cold" setting on the control panel before starting your cycle. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/J7G564PKH5 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this washer use my Kenmore (Model 41272211) Pedestal?

    Asked by Jennifer.

    • Answer Nop!

      Answered by Soundsgoods

  • QuestionWill this model fit on the LG27 pedestal that I bought with an older model? Size is 27”x28.4”x13.6”

    Asked by Volley.

    • Answer Nop!

      Answered by Soundsgoods