“The standard remote amd the remote app are not letting me use the arrows or select button. What is the problem?”

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• Is this a recent development or have the arrows or select buttons for the standard remote and the remote app never worked with the LG 43 Inch Class 4K HDR Smart LED TV (42.5'' Diag), Model # 43UM6910PUA? Unfortunately, trying to determine what the issue is will require troubleshooting and may require a technician to inspect the unit. Please contact our Support Center at (800) 243-0000 for troubleshooting assistance. If the TV requires a repair service, they will be able to assist you in making arrangements for one...^IFV

  Answered by LG Digital Customer Care 5 years ago

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