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We hate to see that you've run into this! Please head to All Settings > General > and make sure that Quick Start+ is set to Off, then restart the TV and try to reconnect to your wireless network. If this doesn't resolve the issue, please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter DM: @LGUS The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
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