“I have connected my laptop with HDMI and I can't get 60hz at 4k!! I can get 120hz at 1080p though. Why will it not let me get 60fps at 4k? Can you help?”
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Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
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