Questions & Answers

Q: QuestionWhat is the exact size of the screws that go into the stand

Asked 2 years ago by Liam.

• A:Answer Vesa 200x200 Standard screw M6 Number of screws 4 Wall mount bracket (optional) LSW240B. ^Vanessa MSW240

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes it have audio out ? Need to use headphones

Asked 3 years ago by Moms43LGTV.

• A:Answer Yes

  Answered 3 years ago by CanonPixmaVerified Purchase

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Q: QuestionHow wide is this tv?

Asked 3 years ago by Anonymous.

• A:Answer Hello, it is 38.4 inches wide.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhen turning tv on the Picture freezes then shuts off itself

Asked 3 years ago by Anonymous.

• A:Answer Please contact our Customer Support via direct message on Facebook so we could assist you with a resolution. ^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow I can display time on lg tv?

Asked 3 years ago by Bill.

Q: QuestionCan the stand feet be slid in or turned around ?? My TV table is 32" wide, so if these legs are 33.4" wide then it will only get one leg on the table????

Asked 3 years ago by MrSmith.

• A:Answer Hello, unfortunately we only recommend on how you can see it on the pictures. If your table is 32 inches wide it can only accommodate one leg.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow much power is available out of each USB port on this TV? Wondering if it's enough to power a roku stick or roku ultra?

Asked 4 years ago by Krsii.

• A:Answer I added a Roku Stick to this LG tv. The Roku stick powered up and functioned just fine.

  Answered 3 years ago by JoschkaVerified Purchase

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Q: Questioncan my son play his xbox on these new tv's he still plays by plugging the three cables into the back of the tv I have now (very old) also do I have to buy the TV from best buy in order for the Geek squad to install it for me? thank you

Asked 4 years ago by weezie.

• A:Answer Yes. This TV has a single input supporting either RCA/composite (yellow) input or Component (Red/Green/Blue). We play our Wii on this TV all the time!

  Answered 3 years ago by davidkVerified Purchase

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Q: QuestionPlease can I use this LG TV in Africa without step down?

Asked 4 years ago by Kingamanfo1.

• A:Answer This TV is manufactured for use in the US and requires 120 VAC for optimal operation, however, the TV can withstand up to 240 VAC with an adapter if needed. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionhow do I download an app on the TV?

Asked 4 years ago by sid.

• A:Answer There should be an LG Content Store. You must be connected to an internet connection.

  Answered 4 years ago by Jake

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Q: QuestionWhy am I unable to connect my Echo Show to Alexa on the TV. It does indicate it has that option. Thank you.

Asked 4 years ago by PK.

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a manufacture warranty on this TV, i bought one 2 months ago and now it randomly has a black screen when the tv is on. I can hear the sound but cant see a picture and can not see the screen to adjust brightness. Already tried a hard reset.

Asked 4 years ago by Louis.

• A:Answer I would assume at least 90 days or a year. I purchased a 5 year Geek Squad warranty--just in case. Know nothing about LG. Suggest calling Best Buy. They should be able to help. Unless you are trying to see a JVC S-VHS player using the analog inputs. Won't work. Some kind of compatibility problem according to LG.

  Answered 4 years ago by RICK

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Q: QuestionHow can I sync two LG un7000 tvs to play the same thing on both screens?

Asked 4 years ago by Kaos.

• A:Answer I accomplished this using a Gofanco HDMI extender. It works well.

  Answered 3 years ago by RogerVerified Purchase

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Q: QuestionWhere find Sleep Timer? can't find any reference in any manual.

Asked 4 years ago by sleeptimer.

• A:Answer Go to settings and it should be an option on the bar that comes out.

  Answered 4 years ago by Jake

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Q: QuestionWill Shudder and SPREE ever be added to the apps available on LG ?

Asked 4 years ago by Rad.

• A:Answer We are continuously working to add the latest streaming applications. I cannot offer you a timetable as to when any additional apps may be added. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs the 4K native on this TV or is it strictly 4K upscaling all around?

Asked 4 years ago by Rad.

• A:Answer The display resolution is 4K Ultra HD (3,840 x 2,160). ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs Discovery+ And HBOmax available?

Asked 4 years ago by DeeBird.

• A:Answer Neither are currently available o our webOS platform. We are actively working to add the HBO Max within the next few weeks. In the meantime, our webOS platform offers over 600 apps including streaming content and games - including over 180 free streaming channels via the LG Channels app (on select models). Also, you can access much of the HBO content through the Amazon Prime, YouTube TV or Apple TV+ apps that are available on our platform. For a complete listing of available apps, please visit: https://us.lgappstv.com/main/tvapp. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan the xfinity stream app be downloaded on this model?

Asked 4 years ago by xfinitystreamapp.

• A:Answer Yes, Xfinity Stream Beta is available in the LG Content Store. For a complete listing of available apps, please visit https://us.lgappstv.com/main/tvapp. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this tv support HDMI 2.1?

Asked 4 years ago by Michael.

• A:Answer This TV does not have any version 2.1 HDMI inputs and will not support 4K@120Hz. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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