“Just purchased this TV. How do I change aspect ratio when playing older DVDs? The settings to change the aspect ratio is greyed out and states currently unavailable. The aspect ratio from the DVD player is 4:3 but the TV displays the stretched format.”
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Maybe try changing the DVD player aspect ratio to 16:9, or use the zoom feature? If either the DVD/TV are set to play content in their "original" format that could be another place to check.
Sorry, there was a problem. Please try again later.It's possible you may need to upgrade your HDMI cable. When I did I was able to open up some settings from my Roku device. The new HDMI cable allowed an upgrade to 48 GBS bandwidth from a device. Dynamic HDR Enhanced Audio Return Channel (eARC) HDCP 2.2 & 2.3 HDR10, Dolby Vision DTS-HD Master Audio, DTS:X, Dolby TrueHD, Dolby Atmos
Sorry, there was a problem. Please try again later.Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
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