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I’ve had this TV since around the same time and have had 120hz ever since I bought it. Are you sure you are using an HDMI 2.1 compatible cable in the correct HDMI 2.1 slots? Because only 2 of your 4 HDMI slots support 120hz at 4k.
Sorry, there was a problem. Please try again later.Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
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