“Does this washtower have two separate pumps - 1 for the washer (at bottom left front) and 1 for the dryer (pushing condensation out the drain hose)? Washer pump works, but dryer doesn't drain. Is there a dedicated dryer pump? If so is it the "heat pump"?”
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Hi, there! Thanks for reaching out — it’s great that you’re taking a close look at how the LG WashTower (WKHC252HBA) manages drainage between the washer and dryer. The washer does have its own dedicated drain pump located in the lower front area, which handles all water removal during wash and rinse cycles. The dryer, however, works differently. Because this model uses ventless heat‑pump drying, it does not have a separate “dryer drain pump.” Instead, the heat pump system removes moisture from the air and sends the resulting condensation through the same drain line used by the washer. So yes — the “heat pump” is the component responsible for moisture removal in the dryer, but it does not function as a traditional pump. If the dryer isn’t draining, it may be related to: • A kinked or elevated drain hose. • A blocked drain path. • A full or obstructed internal condenser area. • A setup issue where the drain hose isn’t positioned correctly for continuous drainage. For more information about the troubleshooting steps, you can refer on this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Additionally, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-black-steel/JJ8VPZQQKZ. If you’d like us to take a closer look at your setup or walk through additional steps, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril
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