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Hi, please read and answer the questions regarding Audio problems for this model TV (OLED55C2PUA). This is the following link: https://www.lg.com/us/support/help-library?search=OLED55C2PUA. Should you need further support, please direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). Be sure to include your phone, model, and serial number in the message. ^Chris
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