“After about a half hour the picture starts to break up when streaming video. Ran the next show concurrently on my ipad and no picture problem on the ipad, but had a problem on the tv. Deleted cookies, but it still happens. Any ideas?”

Asked by Kate 5 years ago

1-1 of 1 Answer

Hi Kate. We regret to read that the picture starts to break up about a half hour into your streaming videos on the LG NanoCell 86 Series 4K 55 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (54.6'' Diag), Model # 55SM8600PUA and we sincerely apologize for any inconvenience. When you say "streaming video" does that mean this is happening when you are using the preinstalled apps in the TV? Or is this while you watching TV programs? Is your service through a cable service provider or through an antenna? We will need more details to dteremine what the issue may be. Please contact our Support Center at (800) 243-0000 for some troubleshooting assistance. They will need to get as much detail as you can provide to troubleshoot...^IFV
Answered by LG Digital Customer Care 5 years ago
Sorry, there was a problem. Please try again later.