“I Purchased an LG Oled C7 and SJ9 sound bar they just hooked it up today as in geek squad did but the voice does not match the lips is there something I need to do ?”
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I would return it. I purchased the C7 and SJ9 several weeks ago. I've been noticing the same issue at times. Don't know if I can return my equipment though. I"m contacting Best Buy after writing this.
Sorry, there was a problem. Please try again later.Some of the picture processing creates a delay in the image you see, vs the audio which has minimal processing. Plenty of Forum talk about this "feature" which is able to be turned off in settings. Badcaps dot net has info on how to turn off the picture unconverting or processing the eliminate the delay you see.
Sorry, there was a problem. Please try again later.I’ve watched several YouTube videos. One suggested turning off the ‘Dolby Atmos’ feature. I tried that and it appears to have solved the voice not matching the lips issue. Satisfied customer!
Sorry, there was a problem. Please try again later.I would first check where the sound is coming from they had mine coming from both the TV and the sound bar so it was messed up disable sound from the TV then check the audio source cable is my best bet. Or have geek squad come back out
Sorry, there was a problem. Please try again later.Adjust your av sync on soundbar to match voice. I have same setup an it works well for us. Move from 15 ms to 21ms or 22 ms to get it to sync audio with picture.
Sorry, there was a problem. Please try again later.Try to update the software, this is common but an easy fix.
Sorry, there was a problem. Please try again later.We have the same issue with the Audio not being in synch with he video (we use the SONOS Playbase for external sound). In our case the video is ahead of the audio. Although it does not effect everything we watch, it happens often enough to ruin the viewing experience. I have spoken several times with the LG Signature VIP Care customer support group. They confirm that this is a known issue in 2017 OLED models using an external sound source. The problem is software related and has not been solved. One tech told me they receive complaints that they pass on to the engineering group every week. Another tech told me that the problem is so widespread that he is confident that the engineers will have to find a fix. At this point I am not sure I share his confidence. If you have this problem, call the LG Customer Support and ask for the "VIP Care" group.
Sorry, there was a problem. Please try again later.I have read about many users with this same issue. I believe most of them resolved it by updating the firmware/software update.
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