Questions & Answers

Q: QuestionWhat is the rear filler that comes with the range?

Asked 5 years ago by Gqc.

• A:Answer The rear filler is a piece of black trim that runs along the back of the range to cover the gap space to the wall/counter. Make sure the delivery guys attach this during the install. Mine did not and unfortunately I did not notice for a day. The filler for my range was then tossed out with the delivery truck packaging garbage. It took months to get a piece sent out from LG w/multiple mistakes on their part. It was a real annoyance to an otherwise excellent delivery/install experience and a range that we are very satisfied with. Also note that the range does not come with any other type of counter trim. This was a true bummer since I had to order stainless steel pieces to cover the side counter gaps at a cost of over $50. Aesthetically they are not as nice as counter trim built into range as in my previous range but they do the job. LG should look into providing a one piece trim kit that goes around the back and sides. It is necessary.

  Answered 5 years ago by obiwankopeckyVerified Purchase

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Q: QuestionPlease clarify from someone who has actually used this stove. Can you use both ovens at the same time? This sounds strange as it's a double oven; however, I found a review who stated you cannot use both ovens at the same time and so did lg rep say the sam

Asked 6 years ago by Sunghee.

• A:Answer Both ovens can be used at the same time if desired.

  Answered 6 years ago by soggybottomVerified Purchase

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Q: QuestionI love the two oven concept but can you actually cook a 15-17 lb turkey with this oven?

Asked 7 years ago by MWCK.

• A:Answer Depending on the shape and size of the bird, you can fit up to a 20 lbs. turkey in the LG 6.9 cu. ft. Slide in Double Oven, Model # LTG4715BD. ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionI was told there is such a thing in gas ovens as "true" convection, and convection that has been modified to be like convection, but not "true" convection. Does this oven qualify as "true" convection?

Asked 6 years ago by PatU.

• A:Answer There are range ovens that feature technology that is similar to LG's ProBake Convection but with names such as 'Pure Convection', 'True Convection', or 'European Convection'. Typically for ovens that feature convection baking modes, the heating elements are in the top and bottom of the oven cavity and a convection fan in the middle of the back wall in the oven cavity. The fan circulates hot air inside the oven to create a more even temperature throughout the oven cavity and cook food faster than a traditional oven. In LG Range Ovens that feature LG's ProBake Convection, the heating element is placed around the fan so that the air is heated as it circulates throughout the oven. That is a feature that is often included in high-end brand ovens. As implied in the title description, the LG 6.9 cu. ft. Smart wi-fi Enabled Gas Double Oven Slide-In Range with ProBake Convection® and EasyClean®, Model # LTG4715ST features LG's ProBake Convection®...^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionIs the broiler a fire hazard in the small upper oven?

Asked 6 years ago by Neetnj.

• A:Answer This oven is designed for closed-door broiling. Broil uses an intense heat radiation from the upper gas burner. The Broil function works best when broiling thin, tender cuts of meat (1" or less), poultry or fish. Do not use a broiler pan without a grid. The oil can cause a grease fire. Do not cover the grid and broiler pan with aluminum foil. Doing so will cause a fire. Always use a broiler pan and grid for excess fat and grease drainage. This will help to reduce splatter, smoke, and flare-ups. Never use a broiler pan that is not thoroughly cleaned and at room temperature. If your broiler pan is damaged, warped, or has heavy permanent soiling, consider replacing it to reduce the amount of smoke you experience during broiling. Opening the door turns off the broil burner during broiling. If the door is opened during broiling, the broil burner turns off after five seconds. The broiler turns back on automatically once the door is closed. If you have additional questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionAre the stove knobs easily removable for cleaning?

Asked 4 years ago by Molly.

• A:Answer Only the range knobs are easily removable as a normal stove is. The oven control knob doesn't seem to be removable.

  Answered 4 years ago by DoodoobearVerified Purchase

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Q: QuestionCan the upper and lower ovens be used simultaneously at different oven temperatures? There seem to be conflicting answers from LG etc. when other people asked similar question. What’s actual?

Asked 5 years ago by Coolkyat.

This question was asked about the related product: LG - 6.9 Cu. Ft. Self-Cleaning Slide-In Double Oven Gas Smart Wi-Fi Range with ProBake Convection - Matte Black Stainless Steel

• A:Answer Hello, yes you can cook both lower and upper ovens at the same time and independently. If you are in need of guidance with using this range, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter DM: @LGUS The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan this be adjusted flush to a counter height of 36.5 inches with the leveling legs?

Asked 6 years ago by ElektroDragon.

• A:Answer You will need to put a platform under the LG - 6.9 Cu. Ft. Self-Cleaning Slide-In Double Oven Gas Smart Wi-Fi Range with ProBake Convection - Stainless steel, Model # LTG4715ST. The leveling legs don't adjust that much...^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this oven have both options - self cleaning and easy clean?

Asked 7 years ago by Hv3729.

• A:Answer LG EasyClean brings you the fastest oven-cleaning feature yet. In three easy steps and 10 quick minutes your oven can be sparkling clean, without strong chemical fumes or high heat. Simply spray the oven interior with water, press EasyClean and then in 10 minutes, quickly wipe away any leftover grime. And you can still use the traditional self-clean cycle for the occasional deep clean. ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionCan it be used as 1 big oven by removing the insert between the 2 ovens like the Samsung one?

Asked 7 years ago by Jen.

• A:Answer No it can not. They are 2 distinct ovens.

  Answered 7 years ago by JulieVerified Purchase

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Q: QuestionCan the oven be turned on without electricity?

Asked 4 years ago by Jean.

• A:Answer In case of a power failure, you can light the gas surface burners on your range with a match. However, do not use the oven. The oven and broiler cannot be used during a power outage. If the oven is in use when a power failure occurs, the oven burner shuts off and cannot be re-lit until power is restored. Once power is restored, you will need to reset the oven (or Broil function). Do not attempt to operate the electric ignition during an electrical power failure. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you disable the automatic turnoff feature for the broiler? Being able to keep the door slightly open while broiling is a required feature in any oven to me. It;s the single best way to oven cook a steak

Asked 4 years ago by Fourcharacters.

• A:Answer Unfortunately, no. If the door is open, the Broil function cannot be set and door appears on the display. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you get this range in an LP model?

Asked 6 years ago by Cookie.

• A:Answer The LG 6.9 cu. ft. Smart wi-fi Enabled Gas Double Oven Slide-In Range with ProBake Convection® and EasyClean®, Model # LTG4715ST comes with an LP Nozzle Conversion Kit, part number AAA75946008, attached on the back of the range oven. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionBecause this is a slide in oven, and not freestanding, does it require anything special for installation?

Asked 6 years ago by JeremyP.

• A:Answer If you are buying the gas stove you might need to have your gas valve set back in the wall There is no offset in the back of the stove The stove is flat on the back But what an awesome stove wife loves it

  Answered 6 years ago by LotdogVerified Purchase

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Q: QuestionI see the height is listed at 37.9 inches. Is that for the whole unit or just the back of the unit? Standard counters are only 36 inches, so why would this be so much higher?

Asked 7 years ago by stubs.

• A:Answer The height includes the grates. The actual height of the unit matches my counter top.

  Answered 7 years ago by EOSDecoratingVerified Purchase

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Q: QuestionDo the ovens have a delay start feature?

Asked 5 years ago by srzmpope.

• A:Answer The automatic timer of the Delayed Timed Cook function turns the oven on and off at the time you select. This feature can be used with the Bake, Conv. Bake and Conv. Roast modes. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this stove go flush with the wall? I am having issues with it going flush to the wall with the anti tip device to the 0 degrees. Does the anti tip device need to be recessed into wall? Does gas line need to be recessed into wall? Thank you.

Asked 5 years ago by D.

• A:Answer According to Best Buy Geek Squad who came to install this unit, gas line and anti-tip must be recessed against the wall, otherwise you will have at least 2 to 3 inches gap in the back, just like mine does. As a fix, we bought an L shaped stainless steel material at Lowes along with the stainless steel gap inserts on the both sides to make it look finished.

  Answered 5 years ago by RonKVerified Purchase

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Q: QuestionWhat does it mean that this range requires a "hub"?

Asked 6 years ago by Rebum.

• A:Answer I believe the Hub refers to using the smart features with Alexa or Google Assistant. You do not need to use any smart features to use this oven. I haven’t used any smart features and do not anticipate doing so. I don’t live in an enormous house and won’t carry my phone around with me to notify me of oven temperatures, etc. If you want to use the smart features, then you may need to have one of these other devices.

  Answered 6 years ago by KLS92Verified Purchase

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Q: QuestionCan you use the oven or burners when the electricity is out?

Asked 6 years ago by Anonymous.

This question was asked about the related product: LG - 6.9 Cu. Ft. Self-Cleaning Slide-In Double Oven Gas Smart Wi-Fi Range with ProBake Convection - Matte Black Stainless Steel

• A:Answer In case of a power failure, you can light the gas surface burners on your range with a match. Surface burners in use when an electrical power failure occurs will continue to operate normally. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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