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You should be getting a great picture. Just make sure all size for video are set up correctly on cable/satellite box as well. Sometimes things go to the default setting and mess up your picture. Also make sure you are viewing on true HD channels. Some companies still have standard and HD seperate. Some pictures also just depend on the carrier of your service. This was a new TV for my parents and they have even changed from Time Warner to AT&T. Both companies have shown equally great picture. Sometimes it nearly looks like a live show vs recorded their is so much clear detail. The customer service number for the TV is very helpful. Let them take you through the setup if needed. If still having problems see if you can have it exchanged for a new TV in case it just turned out to be a bad set.
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