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Hi there! Thank you for sharing your question with us. We understand your inquiry about the haul-away service for your 65QNED85TUA. When you select Best Buy’s delivery & setup package, the removal of your existing TV is offered as an optional add-on—you’ll want to be sure the “haul-away” service box is checked during checkout so your old unit gets taken away. As a quick tip, once your order is placed you can log into your Best Buy account to review or modify your service options: just click on your order number, choose “Edit services,” and confirm that haul-away is included. https://www.bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184 If you have any other questions or would like us to double-check the details of your delivery & setup order, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to helping you get set up smoothly. —Renzo
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