A:AnswerIt's best to confirm the specs/rating of your wall mount frame to confirm it is capable for the new sized TV. The 65 inch LG NanoCell TV has a weight of 53.1 lbs without stand and a VESA Mounting (WxH) of 300x300.
A:AnswerHave you tried the following:
1) Make sure your tv is connected to your wifi?
2) Rebooted your wifi / router?
3) unplugged and replugged your tv an router? (10 sec before replugging)
4) was a update to Netflix performed? (usually a message will pop up)
Also, is this only a specific movie? Or all Movies? Does it happen with TV series? or other shows?
A:AnswerAdditional compatible apps can be downloaded and installed on the LG Nano 8 Series 4K 65 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (64.5'' Diag), Model # 65SM8600PUA from the LG Content Store (App Store) which is a feature that can be launched from the TV's home screen...^IFV
A:AnswerWhen comparing TVs for best picture quality you should use the Backlighting Hierarchy with Full-Array local dimming being superior or edge-lit or diect and the Intelligent Processor. Thank you. ^Daphane https://www.lg.com/us/experience-tvs/nano-cell
A:AnswerWith Google Assistant on your TV you can now control your TV using voice commands to turn off the TV, Control the volume, change the channel, switch the input, search content, change the settings, launch applications, control video playback and ask content related questions. ^CP
A:AnswerThe Nano Cell™ Display provides greater color accuracy at wide viewing angles and unveils a spectrum of more than a billion rich and stunning colors. Come home to stunning, vibrant color and detailed crisp images, made possible by the display's nanometer-sized particles, each thinner than a human hair. The innovative α7 Gen 2 Intelligent Processor is at the center of intelligent enhancement of images, action and color. A powerful processor empowered by AI at its core. Enhanced contrast and black levels with dimming control across localized zones of the LED backlight. Dolby Vision™ and Dolby Atmos® transform your TV into an entertainment powerhouse
Advanced image and sound technologies inspired by the cinema optimize picture and sound for a spectacular, more lifelike experience in every scene - it's ultra vivid picture and powerful, moving audio that seems to flow all around you. The intense black canvas of an LG NanoCell TV provides an immersive experience in gaming on your favorite consoles. See hidden details and vibrant color even from a wide TV viewing angle. Immerse yourself with cinematic virtual 5.1 channel surround sound. And enjoy the latest innovations with HDMI that allows for responsive gameplay that gives you the edge. Low input lag allows real-time response to fast-paced action. Auto Low Latency Mode (ALLM) helps deliver the best graphics with minimal stutter at the fastest speeds for the best gaming experience. LG NanoCell TVs are WiSA Ready™ and seamlessly connect to WiSA Certified™ speakers using the Axiim LINK wireless USB audio transmitter so you can enjoy high-quality, immersive surround sound in minutes. ^CP
A:AnswerWe would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
A:AnswerHello Macy. That is correct, the LG Nano 8 Series 4K 65 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (64.5'' Diag), Model # 65SM8600PUA does not have a headphone (aka 3.5 mm port) jack. You do not have to do anything to make the TV Bluetooth. It is a Bluetooth enabled TV (Bluetooth ver. 5.0) and all you need to do is pair your Bluetooth Headphones with the TV...^IFV
A:AnswerA side by side comparison of our TV's can be made at https://www.lg.com/us/tvs/all-tvs If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
A:AnswerThe LG Nano 8 Series 4K 65 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (64.5'' Diag), Model # 65SM8600PUA supports Bluetooth (ver. 5.0) which can be paired with most Bluetooth devices including Bluetooth headphones. ^CP
A:AnswerHi Nikki. The LG Nano 8 Series 4K 65 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (64.5'' Diag), Model # 65SM8600PUA comes with a Limited Manufacturer's Warranty of One (1) Year for Parts and Labor from date of purchase. The limited warranty does not apply to damage caused in shipping or transit. It does not cover service required as a result of improper installation, including incorrect or insufficient AC supply (please consult the owner’s manual for power supply requirements). It does not cover installation or repair of antenna systems, cable converters, cable company supplied equipment or other components in a video system, set-up or adjustment on consumer controls, or damage caused by improper adjustments, damage caused by other system components, any unit that has been modified or incorporated into any other unit, replacement of batteries on the remote control, damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance, storage, or to acts of nature or other causes beyond our control (causes beyond our control include but are limited to lightning strikes, power surges, power outages and water damage), image burn-in, repair or replacement of warranted parts by other than LG Authorized Service Centers, units purchased or serviced outside of the U.S.A., units where the original factory serial numbers have been removed, defaced or changed in any way, units sold and labeled as "as is, where is" or similar disclaimers. Best Buy offers Geek Squad Protection Plans that protects against power surges, failures caused by normal wear and tear. Depending on the plan you purchase a variety of other coverage is also available. If you purchased a Geek Squad Protection Plan, you should have documentation that explains what is covered or you can contact Best Buy's Customer Service to ask what is covered...^IFV
A:AnswerHello, this TV is manufactured for use in the USA and does require 120Vac for optimal operation, however, the TV can withstand up to 240Vac with an adapter if needed. ^CP
