“We purchased this unit, but we may return it because it has a serious issue with "eating" or "catching" drawstrings on pants, shorts, or shirts and then the huge clumps of clothes get tangled in the mess. And the item is destroyed. What is causing this?”
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I also had this issue upon receipt of the unit. This occurred during the first three drying cycles. I began looking at the inside of the drum, near where the clothing was getting caught (lower front near the lint tray) and noticed a gap. I went ahead and pushed on the drum front, back, and side-to-side. I was concerned that the belt that operates the drum may have been off center initially and was causing the drum to move out-of-round. I no longer have this issue, so I believe the belt is now correctly seated.
Sorry, there was a problem. Please try again later.Hello there, Beth. Thank you for sharing your experience with us. We understand your situation regarding the LG DLEX8600BE and the concern with drawstrings getting caught. Based on the unit’s design and operation, one troubleshooting step we recommend is to check if the issue could be minimized by gently securing garments with loose drawstrings—using a mesh laundry bag can help ensure they remain contained during the dry cycle. This can also help you determine if the snagging might be related to the way the items are tumbling inside the drum. We appreciate your effort to point out this concern, and we’d like to look into this further so that we can help find a solution that works best for you. https://www.lg.com/us/washers-dryers/lg-dlex8600be-electric-dryer#pdp_specs Please send us a private message on Social Media @LGUSSupport and include any additional details, and our team will be more than happy to assist you. —Renzo
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