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  • QuestionCan this dryer stack on my older lg wm2140cw washer?

    Asked by Froghollow.

    • Answer Thank you for your interest in the LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence (DLEX4000W) model. Yes, the LG DLEX4000W dryer can be stacked on top of an older LG WM2140CW washer. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLEX4000W.ABWEEUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionDo I need 220amps if I am using gas?

    Asked by DeeTee.

    • Answer No. 220amps is for electric dryer.

      Answered by Carbonawitz

  • QuestionIs there a conversion kit for this dryer to use natural gas instead of electric?

    Asked by Conversion.

    • Answer Yes, there is a conversion kit available for the LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence (DLEX4000W). The specific kit needed for this conversion is the LG LP Gas Conversion Kit, 383EEL3002D, available on the LG website: https://www.lg.com/us/appliances-accessories/lg-383eel3002d-gas-dryer-nozzle `Alice

      Answered by LG Digital Customer Care

  • Questionwill tis unit wash a king size comforter

    Asked by RoderickhH.

    • Answer Hi there. We understand your inquiry regarding the 7.4 Cu. Ft. Smart Electric Dryer. This unit has a large capacity that can accommodate a king-size comforter for drying; we recommend using the Bedding cycle to ensure even drying throughout the item. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY8 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this dryer comes with its own lockable wheels? If yes, which direction do they move? front and back only or sideways or free to move in any direction? Thank you.

    Asked by Manni.

    • Answer Hello there, Manni. Thank you for sharing your experience with us. We understand your inquiry regarding the 7.4 Cu. Ft. Stackable Smart Electric Dryer. This model is designed to sit on stationary leveling feet for stability and does not come with lockable wheels. For safety and proper operation, it should remain on a flat, solid floor or a compatible LG pedestal. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY8 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDo you have to use these stackable or can you set up side by side on the floor?

    Asked by Rico.

    • Answer Hello there, thank you for your question about the DLEX4000W dryer. While this model is stackable for saving space, it can also be set up side by side on the floor without any issues. You have the flexibility to choose the setup that works best for your space. If you have any further questions or need assistance with the installation, please feel free to send us a private message on social media at @LGUSSupport. We’re here to help! Thank you for your patience! —Avril

      Answered by LG Digital Customer Care

  • QuestionCan the end-of-cycle signal be turned off?

    Asked by Jenny.

    • Answer Hi there, Jenny. Thank you for sharing your experience with us. We understand your inquiry regarding the 7.4 Cu. Ft. Stackable Smart Electric Dryer. Yes, the end-of-cycle signal can be adjusted or turned off by pressing and holding the Drum Light (or Signal) button for three seconds. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI have now had 2 of these delivered, and both times the unit turns on fine but will not start a cycle. Is there something specific that needs to happen to activate the unit, or did I just get two duds delivered in a row?

    Asked by Ben.

    • Answer Hey there, Ben. We appreciate you asking the questions and for bringing this to our attention. We want to ensure that you are able to get the proper assistance with your units and troubleshoot the issue. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, your model and serial number and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony

      Answered by LG Digital Customer Care

  • QuestionHello, I have moved & am needing to replace my 4-prong outlet with a 3-prong outlet for Model:DLEX4000W SKU:6419627. Where can I purchase the 3-prong outlet? Where can I find instructions to change the outlet? Thank you!

    Asked by changeto3prongoutlet.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence. For your safety, we recommend purchasing a UL-listed 3-prong dryer cord from a local hardware or appliance store, as the outlet itself is part of your home's infrastructure. To change the cord on the dryer, you can find step-by-step instructions and wiring diagrams in the "Electrical Installation" section of your owner's manual. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan the wifi setting be toggled on and off?

    Asked by TZ.

    • Answer A. Yes, The LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel Wi-Fi can be disabled by disconnecting the router to your network. ~Tanisha

      Answered by LG Digital Customer Care

  • QuestionHOW FAR CAN WE RUN THE VENT TO CONNECT TO THE OUTSIDE DUCT? DO WE NEED A FAN TO HELP WITH TH VENTING PROCESS IF ITS A LONG RUN? IF SO, HOW MANY CFM'S ARE REQUIRED?

    Asked by BOCABERN.

    • Answer Hi there. The LG DLEX4000W dryer is designed to be vented to the outside to ensure proper airflow and efficient drying performance. When it comes to venting the dryer, there are guidelines to follow to ensure effective venting over a long run. The recommended maximum vent length for the LG DLEX4000W dryer is 64 feet (19.5 meters). This measurement includes the straight vent length and any bends or elbows in the venting system. Longer vent runs can lead to reduced airflow and potential drying issues. To optimize the venting efficiency, it is best to minimize the number of bends, turns, and elbows in the venting system. Each bend or elbow can restrict airflow and may require additional length compensation. It is essential to use rigid or semi-rigid metal venting material rather than flexible plastic or foil venting. Metal venting offers better airflow and reduces the risk of lint buildup, which can be a fire hazard. Use a vent hood on the exterior of your home to prevent pests and debris from entering the vent. Ensure there is sufficient clearance around the vent hood to avoid obstruction. Regarding the need for a fan to help with venting on a long run, it depends on the specific setup and conditions. If the vent run is approaching or exceeding the recommended maximum length, and if there are many bends or elbows, a booster fan may be beneficial to enhance airflow. Booster fans are designed to improve the air movement through the venting system and can be installed in-line with the duct. The required CFM (Cubic Feet per Minute) for a booster fan would depend on the specific venting configuration and the extent of the vent run. To determine the appropriate CFM rating for the booster fan, it is advisable to consult with a professional HVAC technician or a qualified appliance installer. They can assess the venting setup, consider any obstructions or restrictions, and recommend the suitable CFM rating for the booster fan based on the specific circumstances.

      Answered by LG Digital Customer Care

  • QuestionWhen stacked, what is the distance from the ground to the TOP of the DRYER DOOR (not the top of the full dryer, but the top of the door (when dyer is on top)).

    Asked by ATL.

    • Answer Hello! Great Question! Here is our LG Help link with some information on stackable dimensions: https://www.lg.com/ca_en/support/product-help/CT20098071-1429187925116. ~Rita

      Answered by LG Digital Customer Care

  • QuestionIs this a heat pump dryer

    Asked by Bert.

    • Answer Hello there, Bert. We understand your inquiry regarding the drying technology of the 7.4 Cu. Ft. Stackable Smart Electric Dryer. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ This model is a conventional vented electric dryer and does not utilize heat pump technology. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this be stacked with LG ThinQ WM4200HWA washer?

    Asked by Chris.

    • Answer Nice question, Chris! Unfortunately, this 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence (DLEX4000W) is only stackable with the washer model WM4000HWA. ^Jolly

      Answered by LG Digital Customer Care

  • QuestionHi can this be stacked on top of washer LG model WM4370HKA? The compatible dryer DLEX4370K aren't being sold anywhere. Would this still be compatible with the washer?

    Asked by Jenny.

    • Answer Contact the LG customer service phone line they should be able to help you

      Answered by Paradiselover

  • QuestionDoes the venting tube that would go from the wall and run to the outside duct need to be of certain material and standard. ? Can old venting from previous dryer be used?

    Asked by Maddy.

    • Answer Hello, yes you can use it as long as the material is flexible.^Venette

      Answered by LG Digital Customer Care

  • QuestionHow much clearance is needed to open the stacked dryer door installed in a closet?

    Asked by Maddie.

    • Answer Very little. When the door is at 90 degrees you can easily get the clothes out

      Answered by Carla

  • QuestionHow can I start the dryer while I'm gone over 4 hr or the dao it drys when I get home?

    Asked by Andy.

    • Answer Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette

      Answered by LG Digital Customer Care

  • QuestionI need this installed under a counter into a recessed dryer vent box. What dryer vent hose should be used to keep the machine flush against the recessed dryer vent box? Can a flexible one be used?

    Asked by NH.

    • Answer Ours was installed with a flexible hose but installer had snaked the hose. The dryer was not working, as described in the manual, because the passage was crimped off. Installer returned, shortened the hose to make a slightly angled but nearly direct connection to the vent (no snaking this time) and it has worked smoothly since, 6 months now.

      Answered by JRobin

  • QuestionIf you currently have LG pedestals with current LG washer and dryer, will they work with this set?

    Asked by Anonymous.

    • Answer No the pedals are made different.

      Answered by Toprock