Questions & Answers

Q: QuestionWhat material is the drum made of in this dryer?

• A:Answer The drum is made of stainless steel material.

Q: QuestionIs the door hinge of this dryer reversible?

• A:Answer Yes, the door hinge is reversible on this dryer.

Q: QuestionCan this dryer be stacked with a compatible washer?

• A:Answer Yes, this dryer is stackable with a compatible washer.

Q: QuestionCan I monitor the energy consumption of this dryer?

• A:Answer Yes, you can monitor the energy consumption using app controlled features.

Q: QuestionDoes this dryer have a steam function?

• A:Answer Yes, this dryer has a steam function.

Q: QuestionDoes this dryer have an interior light?

• A:Answer Yes, this dryer has an interior light.

Q: QuestionIs there a matching pedestal for this dryer?

Asked 2 years ago by RobertW.

• A:Answer Yes and it's worth the extra $$$!

  Answered 2 years ago by DanielBVerified Purchase

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Q: QuestionLooks like door opens to the right. Is it possible to reverse the door that it will open to the left

Asked 2 years ago by SR.

• A:Answer Yes the door is reversible...I did it myself following directions in owner's manual.

  Answered 2 years ago by DanielBVerified Purchase

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Q: QuestionCan this be converted to propane?

Asked 2 months ago by Me2.

• A:Answer You will need to order the correct LP Nozzle, Part # 383EEL3002D, and have it installed by a qualified technician, and the change should be noted on the Energy Star® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Front Load Gas Dryer with Sensor Dry & Steam Technology, Model # DLGX5501V. The gas pressure must not exceed 13 inches (33.1 cm) water column for LP...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this have a side vent? If yes then which side?

Asked 8 months ago by Jj.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - White

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 7.4 cu. ft. Smart Gas Dryer, model DLGX5501W. This dryer is designed with multiple venting options, including the bottom, left, and rear. While it comes configured to vent from the rear, it can be converted to vent from the side. For gas dryer models like yours, the right-side venting is generally not available when facing the dryer; therefore, the side vent option would be on the left side. A side vent kit would be required for this conversion. We'd like to assist you further if you have more questions about the installation or anything else related to your dryer. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-smart-gas-dryer-with-steam-and-sensor-dry-white/6532188.p?skuId=6532188 We appreciate your patience. —Renzo

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionThe response said that the unit supports vertical venting. Does that mean there is a knock out on the top so I can go straight up into a cabinet and then 2 90’s to the crawl space? No room in back except maybe a periscope vent no more than 2 inches thick

Asked 11 months ago by BeBopReviewer.

• A:Answer Hi there! Thank you for sharing your inquiry about the LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand your inquiry regarding the venting options. This model is designed to vent through the rear or sides (with a separate kit), and it does not feature a knockout on the top of the cabinet for vertical venting. We suggest utilizing a periscope vent if space is limited behind the unit to ensure proper airflow. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-gas-dryer-with-steam-and-sensor-dry-graphite-steel/JJ8VPZR23K For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionCAn the washer be stacked over the dryer so I can vent the dryer through the floor?

Asked 11 months ago by BeBopReviewer.

• A:Answer yes we were told it was a stackable dryer.

  Answered 9 months ago by DanielleBVerified Purchase

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Q: QuestionCan the washer and Dryer be reversed stacked so i can vent the dyer through the floor with the conversion kit?

Asked 11 months ago by BeBopReviewer.

• A:Answer Hi there. Thank you for sharing your question about the LG DLGX5501V dryer. We understand how important flexible installation is, especially when it comes to venting and space setup. While the washer and dryer can be stacked using the compatible stacking kit, unfortunately, reversing the stack (placing the dryer on the bottom) is not recommended or supported. The dryer is always designed to be placed on top due to weight distribution and safety concerns. You may access this link related to your concern and go to Page 18 for more information:https://www.lg.com/us/support/product/lg-DLGX5501V.ASSEEUS. That said, the DLGX5501V does support vertical venting, side venting, and bottom venting using an optional side vent kit (Part #383EEL9001B). If your goal is to vent through the floor, a bottom vent conversion can be done, but we highly recommend having it performed by a licensed technician to ensure proper airflow and compliance with local codes. If you'd like help sourcing the correct kit or setting this up, please send us a private message on social media @LGUSSupport and we’ll be happy to walk you through it. We appreciate your interest in making your setup work best for your space! —Avril

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it come with a rack? If not, which rack is compatible with this dryer?

Asked 1 year ago by singular.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - White

• A:Answer no you have to buy the rack separate on line they do not carry at Best Buy

  Answered 1 year ago by JudyL

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Q: QuestionIs this an HE model? (HE detergent?)

Asked 2 years ago by HF.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - White

• A:Answer It's a dryer not a washer but the matching washer, which I also purchased, uses HE detergent which most front loaders use.

  Answered 2 years ago by DanielB

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Q: QuestionDoes this dryer need a water supply hookup for the steam function?

Asked 1 year ago by steam.

• A:Answer Hi there. Thank you for reaching us regarding LG Dryer. Yes, the LG DLGX5501V dryer does require a water supply hookup for its steam function. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLG8401BE.AEBEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes this dryer come with the LP Conversion Kit or does the Conversion Kit come with the Professional Install + LP Conversion?

Asked 2 years ago by DB.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - White

• A:Answer This dryer did not come with an LP conversion kit. I had to purchase one and arrange a separate installation for the LP conversion kit. There was an additional charge for the kit and it's installation.

  Answered 2 years ago by WilliamC

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