“In the settings I am unable to enable WiFi. It appears grey and I cannot turn on or off. Because of this I cannot try different WiFi networks or connect to any internet. How can I resolve this?”
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If the Wi-Fi settings on the LG 86" Class 85A Series QNED evo AI MiniLED 4K UHD Smart webOS TV (2025), Model # 86QNED85AUA, are greyed out, it usually indicates a software glitch, network bug, or a failed internal Wi-Fi module. You can try to resolve the issue by power cycling (unplugging for 60 seconds), changing the "LG Service Country" to trigger a refresh, or disabling "Quick Start Plus". Unplugging the TV from the wall outlet for at least 1 minute (some say 45 minutes) to drain residual power and reset the module usually resolves this issue, or navigating to All Settings > General > Location > LG Service Country, changing it to a random country, letting it reset, then changing it back to your actual country. If your router is close, use a wired Ethernet cable to connect the TV to the internet and check for software updates under All Settings > General > About This TV. If all else fails, go to All Settings > General > Reset to Initial Settings. If the options are still greyed out, it may indicate a faulty Wi-Fi board, requiring repair...^Ivan.
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