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Questions & Answers

Your price for this item is $600.98
Page Showing 1-5 of 5 questions
  • QuestionHow good is it picking up pet hair?

    Asked by Judy.

    • Answer Hello there. The A931KWM is designed with powerful suction and specialized tools to effectively pick up pet hair and debris from various surfaces. Its performance in handling pet hair is generally quite strong, thanks to features like a pet hair brush and efficient filtration system. If you have specific concerns or need further assistance, please send us a private message on Social Media @LGUSSupport. We’ll be happy to provide more detailed information or support. —Avril

      Answered by LG Digital Customer Care

  • QuestionMy vacuum works for a few seconds and then enters what seems like turbo mode for a couple of seconds before turning off. LG says I need a new battery, but it has only been used a couple of times. How can I prevent this from turning off?

    Asked by LGVacuum.

    • Answer Check your filters and the extension to make sure nothing is blocked. Other than the battery if the unit is clogged somewhere, it will automatically shut off.

      Answered by DVRTech

  • QuestionIs it possible to use a 220-volt power source without a transformer?

    Asked by Ys.

    • Answer Hi there, thank you for reaching out with your question about the LG A931KWM. This unit is designed to operate with a specific voltage requirement. Using a 220-volt power source without a transformer may not be safe and could damage the unit or cause electrical issues. It’s important to use the correct power source as specified in the user manual. For detailed guidance and support, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist. We appreciate your understanding. —Avril

      Answered by LG Digital Customer Care

  • QuestionDoe the open box has the same warranty as a new item?

    Asked by Ahole.

    • Answer Hello there! Yes, open box items like the A931KWM typically come with the same warranty as new items. This ensures you receive the same level of support and coverage. If you have any more questions or need further information, please send us a private message on Social Media @LGUSSupport. We're here to assist you! —Avril

      Answered by LG Digital Customer Care

  • QuestionDoes the base unit have a place to store and charge a 2nd auxiliary battery?

    Asked by Louis.

    • Answer Hi there! Thank you for your inquiry about the A931KWM. Unfortunately, the base unit does not have a designated place to store or charge a second auxiliary battery. If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help you. We appreciate your engagement! —Avril

      Answered by LG Digital Customer Care