Questions & Answers

Q: QuestionDoes this LG gram laptop have a backlit keyboard?

• A:Answer Yes, this LG gram laptop has a backlit keyboard that you can adjust or turn off.

Q: QuestionWhat is the screen size of this LG gram laptop?

• A:Answer This LG gram laptop has a 17-inch display screen.

Q: QuestionHow much storage space does the LG gram laptop have?

• A:Answer This LG gram laptop is equipped with a 1TB SSD for storage.

Q: QuestionHow many Thunderbolt 4 ports does this LG gram laptop have?

• A:Answer This LG gram laptop has two Thunderbolt 4 ports.

Q: QuestionWhat operating system does this LG laptop come with?

• A:Answer This LG gram laptop comes with the Windows 11 Home operating system.

Q: QuestionIs the RAM upgradeable?

Asked 1 year ago by MeToo.

• A:Answer No. It uses LPDDR RAM, which is soldered to the motherboard, which it would probably be easier to switch out. The "LP" part stands for "Low Power," because this type of RAM uses less voltage than is typical of RAM. The gains include increased battery life and reductions in weight and space. However, the tradeoff is that this design requires direct soldering to the motherboard.

  Answered 9 months ago by luislast

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Q: QuestionWhat is your standard warranty and options for and extended warranty?

Asked 1 year ago by Anonymous.

• A:Answer Hello there! The LG 17Z90R-H.AAY8U1 laptop includes a standard 1-year limited warranty that covers both parts and labor. For extended coverage, you have a couple of options: if you’re purchasing from a retailer, they may offer extended warranty plans, or you can buy direct coverage from LG with an LG Premium Care plan. This plan provides extra protection, including coverage for repairs by LG-certified technicians. For more information on LG Premium Care, visit this link: What is LG Premium Care? | LG USA Support - https://www.lg.com/us/support/what-is-lg-premium-care If you have any questions or need further assistance, feel free to reach out on social media @LGUSSupport, and our team will be happy to help! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat's the refresh rate for the screen, how many fps and is it touchscreen

Asked 1 year ago by TheOneAbove.

• A:Answer Thank you for reaching us regarding LG Laptop.The LG 17Z90R-H laptop has a refresh rate that ranges from 31Hz to 144Hz, depending on how you use it and your power settings. This means you can enjoy smooth visuals while saving energy. It also features a touchscreen for improved interaction. When it comes to frames per second (fps), the laptop can handle high fps rates, which is great for gaming and video playback, but the actual fps will depend on the app and settings you're using. In summary: • Refresh Rate: 31Hz to 144Hz • Touchscreen: Yes • FPS: Varies based on application and settings. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-H.AAC8U1. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan I run Windows 11 Pro on this laptop?

Asked 11 months ago by tverde.

• A:Answer Yes

  Answered 10 months ago by JasonWVerified Purchase

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Q: QuestionWhat software is included? If I have a Microsoft 365 account on my desktop, can I transfer that to this laptop?

Asked 1 year ago by cwin.

• A:Answer Comes with Microsoft Windows 11 Home, which includes a few sub-programs. Yes.

  Answered 9 months ago by luislast

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Q: Questiondoes this laptop have a lighted keypad and touch screen

Asked 10 months ago by Anonymous.

• A:Answer Hi there! Yes, the LG Gram 17" Laptop (Model: 17Z90R-H.AAY8U1) features both a backlit keyboard and a touch screen. Backlit Keyboard: Yes, it has a backlit keyboard for ease of use in low-light environments. Touch Screen: Yes, it comes with a 17-inch touch screen, providing an interactive experience. https://www.bestbuy.com/site/lg-gram-17-laptop-intel-evo-13th-gen-intel-core-i7-1360p-16gb-ram-1tb-ssd-black/6579393.p?skuId=6579393 Feel free to send us a private message on social media @LGUSSupport if you have more questions or need further advice. We're happy to assist! Thanks for reaching out! —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionIs this laptop good for video editing?

Asked 10 months ago by jey.

• A:Answer Hi there, Jey. Thank you for your interest in the LG gram 17" Laptop (model 17Z90R-H.AAY8U1). This laptop is a great choice for video editing due to its combination of powerful hardware and a vibrant display. Its 17-inch WQXGA IPS screen with a 2560 x 1600 resolution and 99% DCI-P3 color gamut ensures accurate color reproduction, which is crucial for editing. The 13th Gen Intel Core i7-1360P processor, combined with 16GB of LPDDR5 RAM and Intel Iris Xe Graphics, delivers the performance needed for multitasking and editing software like Adobe Premiere Pro or DaVinci Resolve. Additionally, the 1TB SSD offers plenty of fast storage for your video projects. To optimize your experience, ensure your editing software is up to date and consider external storage or a GPU if your projects involve high-resolution 4K footage or extensive effects. For further assistance or recommendations, please send us a private message on Social Media @LGUSSupport, and our team would be happy to assist you! https://www.bestbuy.com/site/lg-gram-17-laptop-intel-evo-13th-gen-intel-core-i7-1360p-16gb-ram-1tb-ssd-black/6579393.p?skuId=6579393 Thank you for reaching out, and happy editing! —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this have a built in webcam to work with zoom

Asked 1 year ago by LynneD.

• A:Answer Thank you for reaching us regarding LG Laptop. The LG 17Z90R-H laptop features an integrated FHD IR webcam, making it suitable for video conferencing applications like Zoom. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-H.AAC8U1. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: Questionİs this good pc for game?

Asked 1 year ago by Smile.

• A:Answer Thank you for reaching us regarding LG Laptop. No, the LG Gram 17Z90R-H model is not particularly well-suited for gaming. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-A.AAB7U1. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat is the battery life?

Asked 1 year ago by Battery.

• A:Answer Thank you for reaching us regarding LG Laptop. The LG 17Z90R-H laptop has a battery life that ranges from 14 to 18 hours on a full charge, depending on usage conditions and settings. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-A.AAB7U1. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan you charge this laptop with the USB C port or do you have to use the included charger? If you can charge with USB C, what is the max Watt charger you can use?

Asked 6 months ago by UofMWolverine.

• A:Answer Hi there! Yes, the LG gram 17 (model 17Z90R-H.AAY8U1) can be charged via the USB-C port thanks to its support for Thunderbolt 4. While the included charger is designed for optimal performance, USB-C charging is fully supported. For best results, we recommend using a USB-C PD (Power Delivery) charger rated at 65W or higher. The system may also charge with lower wattage adapters, but performance and charging speed could be reduced. https://www.bestbuy.com/site/lg-gram-17-laptop-intel-evo-13th-gen-intel-core-i7-1360p-16gb-ram-1tb-ssd-black/6579393.p?skuId=6579393 If you’d like help selecting a compatible USB-C charger, feel free to message us privately at @LGUSSupport anytime! —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionI'm interested in purchasing this laptop. However, is this Energy Star compliant?

Asked 7 months ago by R.

• A:Answer The Energy Star site lists the LG 17Z90* as an Energy Star Certified laptop and 17Z90* encompasses the LG - gram 17" Laptop - Intel Evo 13th Gen Intel Core i7-1360P - 16GB RAM - 1TB SSD - Black, Model # 17Z90R-H.AAY8U1...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the total weight of this laptop ?

Asked 7 months ago by CD.

• A:Answer Hello there. Thank you for your inquiry about your LG 17Z90R-H.AAC8U1 Gram laptop. We understand your situation and appreciate your attention to the details of your device. Based on our official specifications, the laptop itself weighs 2.9 lbs. One troubleshooting step we recommend is verifying that you’re considering the unit weight, as the shipping weight of 5.6 lbs includes the packaging materials. https://www.lg.com/us/laptops/lg-17z90r-h.aac8u1-gram-laptop#pdp_specs Please send us a private message on Social Media @LGUSSupport so our team can provide any further assistance you might need. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: Questiondoes this model have an optical drive?

Asked 8 months ago by BRL.

• A:Answer No optical drive. Not many laptops have those anymore.

  Answered 5 months ago by JasonMVerified Purchase

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