Main Content

Questions & Answers

$1,464.00
Save $35.99
The comparable value is $1,499.99
Page Showing 21-40 of 52 questions
  • QuestionI want Windows 11 PRO, is there an option to have it preloaded instead of the Home version? Or what would it take to have it upgraded to the PRO Version?

    Asked by JonDolly.

    • Answer The LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3 comes with Windows 11 Home Edition and there is no option for preloading Windows 11 Pro. To upgrade from Windows 11 Home to Windows 11 Pro, you can use the Microsoft Store. Go to Settings > System > Activation, and select 'Upgrade in the Microsoft app' to open the Store and purchase the upgrade. The price in the Microsoft store is about a hundred dollars, but may vary in different regions. You can also ask if Best Buy's Geek Squad can upgrade the operating System for you and they can give you a price quote...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDo LG laptops with Intel Core Ultra CPUs and HDMI 2.1 port support 8K video through HDMI port?

    Asked by Anonymous.

    • Answer The Intel®¹ Core™ Ultra 7 (Series 2) processor in the LG gram 17", Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Obsidian Black, Model # 17Z90TL-H.AUB6U3 supports 8K video output over HDMI 2.1. It can drive up to two monitors at 8K resolution at 60Hz. The HDMI® 2.1b Specification supports end-to-end 8K/4K resolutions and higher refresh rate solutions with a single upgraded cable for seamless integration with the HDMI eco-system...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes LG 17 inch touch screen laptop windows 11 have 64-bit processor? Model: 17Z90TL-H.AUB6U3

    Asked by BBforJimmy.

    • Answer The LG LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3 comes with Windows 11 Home Edition installed. Windows 11 is 64-bit only! There is no 32-bit version of Windows 11 so the Intel®1 Core™ Ultra 7 processor (Series 2) with 47 NPU TOPS is a 64-bit processor..^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhy are RAM configurations listed as available in 1000GB and 1024GB, and why such a large price difference?

    Asked by luislast.

    • Answer Hello there, Luislast. Thank you for reaching out to us. We understand your inquiry regarding the different configurations and pricing you are seeing for the 17Z90TL-H.AUB6U3. Based on the official specifications for this LG gram model, the unit is equipped with 32GB of RAM that is integrated with the processor. The 1000GB or 1024GB figures you are seeing typically refer to the 1TB Solid State Drive (SSD) storage capacity, as these numbers are often used interchangeably to represent the same amount of storage space. Because these specific listing details and the associated price differences are appearing on the Best Buy platform, we recommend contacting Best Buy customer support directly. They will be able to explain their specific website listings, any promotional pricing, or differences between the inventory they have available. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about the hardware, performance, or the 17-inch touch display of this laptop, please contact us on [email protected], and our team will be more than happy to assist you further through a private message. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat charger does it use and can I buy it please I lost mine

    Asked by Mo.

    • Answer Google "charger for LG 17Z90TL-H.AUB6U3." You an also buy a generic charger that has variable settings, but those tend to more expensive.

      Answered by luislast

  • Questionis this open-box laptop under warranty

    Asked by KJ1234.

    • Answer I bought new with 1 year warranty

      Answered by AnneG

  • QuestionDoes this Laptop have an Ethernet port

    Asked by Frank.

    • Answer No. Need to buy adapter to USB-C male for plugging into available ports.

      Answered by RamonSonOfRamon

  • QuestionCan any brand of a 2 TB PCIe Gen 4 NVMe SSD be used for expanded storage? Is it really simple to change out or would it be better for a Best Buy/Geek Squad member to change out?

    Asked by Obsidian.

    • Answer BRAND (Hitachi, Western Digital, etc.) is irrelevant; only configuration and size i important. Generally speaking, every laptop has its own particulars for replacing components, and some are easier than others. Also, it is partially dependent on the dexterity, skill and experience of the person. Suggest you search "upgrading RAM" for this model in YouTube, where you will doubtless find a number of videos showing you the process. Then you can decide for yourself whether you can perform the change yourself.

      Answered by luislast

  • QuestionI have a LG - gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black Does this computer have speakers and a microphone?

    Asked by Papa.

    • Answer Yes it does but I think the speaker placement needs to be better. They are on the bottom so quiet audio can be hard to hear.

      Answered by MichaelP

  • QuestionWhat is this Microsoft Home "S" version that restricts our browser choices? Why is that even on there?

    Asked by WendyS.

    • Answer That is a generic question, irrelevant here, as this unit is not available in S Mode, but to answer your question, S Mode is MS's version of the Chrome OS: it restricts programs usable to those in the MS Store, which protects your computer from possibly harmful software, and also tends to provide prolonged battery life on a charge, since S Mode reduces background processes and CPU usage.

      Answered by luislast

  • QuestionI read this does not have facial recognition to logon, but does it at least have fingerprint ability?

    Asked by Shell.

    • Answer Yes, it does have a fingerprint reader for sign in. Although it is not really in a ideal spot for me. It uses the start button in the right top corner of the keyboard.

      Answered by TSoren

  • QuestionDoes this come with free Microsoft Word?

    Asked by WendyS.

    • Answer Trial of MS office

      Answered by Mainedan

  • QuestionWill this laptop work with a Rane Mk One 11 controller

    Asked by Will.

    • Answer Hi there, Will. We understand your inquiry about connecting the Rane Twelve Mk One DJ controller to the LG gram Pro laptop, Model 17Z90TL-H.AUB6U3. The LG gram Pro 17Z90TL-H.AUB6U3 runs on Windows 11 Home and is equipped with multiple connectivity options, including USB 3.2 Gen2 (Type-A) ports and USB 4 Gen3x2 Type-C (Thunderbolt 4) ports. The ability to work with the Rane Twelve Mk One controller will primarily depend on the specific controller's operating system requirements and whether it has the necessary drivers available for Windows 11. We advise you to check the controller manufacturer's official website for the Rane Twelve Mk One's latest driver and compatibility requirements to ensure seamless operation with your LG gram Pro. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about the laptop's ports or specifications, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes its have a 2nd 2280 M.2 NVMe PCIe 4.0 x4 SSD slot?

    Asked by Anonymous.

    • Answer The LG gram 17 Inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, features 1TB M.2 Dual SSD slots, Gen4 NVMe...^Ivan.

      Answered by LG Digital Customer Care

  • Questionis it touchscreen ?

    Asked by shak.

    • Answer Yes. But touch feature can be turned and off from Settings. You also can fine tune for finger , pen, or other touch device including sensitivity.

      Answered by RamonSonOfRamon

  • QuestionDoes it have an IP compatible camera that will work with Windows face recognition?

    Asked by Harold.

    • Answer Don't know what you mean by "an IP compatible camera," but any laptop not intended for children will have a camera, and this camera will function for MOST internet purposes. Face recognition is NOT an internet purpose, since it is only a biometric, and used to identify authorized access.

      Answered by luislast

  • QuestionCan this pc handle second life and games

    Asked by peanut.

    • Answer Regrettably, we do not have CPU benchmark test for how well the Intel Core Ultra 7 Series 2 processor in the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3 performs across different games to give you an assessment about whether it can or how well it can handle Second Life and games...^Ivan.

      Answered by LG Digital Customer Care

  • Questionwhat is the warranty on an open-box lg computer

    Asked by Anonymous.

    • Answer Unless stated otherwise, all computers at Best Buy carry the standard industry warranty: 1 year parts and labor.

      Answered by luislast

  • QuestionDoes this have a fingerprint reader that works with Windows Hello?

    Asked by LindaR.

    • Answer yes

      Answered by ChaF

  • QuestionI need a second power coed for this laptop.

    Asked by SonosMove.

    • Answer I like to have a second power adapter as well. Apparently LG does not sell the version units ship with separately, so you need to buy compatible output vdc-amps from third party like Amazon.

      Answered by RamonSonOfRamon