Questions & Answers
- Model:
- 17Z90TL-H.AUB6U3
- |
- SKU:
- 11747634
Q: Questiondoes the laptop have an option to secure / cover the camera or will I need to purchase something separately?
Asked by Anonymous.
- A:Answer Hello there. Thank you for your interest in the LG gram 17Z90SP-G.ADB9U1. We understand your inquiry regarding the camera privacy options. Please be advised that this model does not come with a built-in physical privacy shutter; therefore, if you prefer a physical cover, you would need to purchase one separately. However, the laptop does feature an electronic "Secure Mode" that allows you to disable the camera via a keyboard shortcut for your privacy. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: Questionwhat is the VRAM on the graphics card
Asked by JaSoN.
- A:Answer The graphics card for the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, is an intergrated card. Unlike Dedicated graphics cards, integrated GPUs do not have dedicated VRAM. Instead, they reserve a portion of the system's main memory for their graphics processing tasks, which is often referred to as "shared memory" or "shared system memory." This means that integrated GPUs borrow some of the system's regular RAM when they need more graphics memory...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes its have a 2nd 2280 M.2 NVMe PCIe 4.0 x4 SSD slot?
Asked by Anonymous.
- A:Answer The LG gram 17 Inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, features 1TB M.2 Dual SSD slots, Gen4 NVMe...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDies lg gram come with windows 11 installed
Asked by Anonymous.
- A:Answer The LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, comes with Windows 11 Home edition installed...^Ivan.
Answered by LG Digital Customer Care
Q: Questionis it touchscreen ?
Asked by shak.
- A:Answer The LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Obsidian Black, Model # 17Z90TL-H.AUB6U3, is an IPS Touch Screen...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes it have an IP compatible camera that will work with Windows face recognition?
Asked by Harold.
- A:Answer Hi there, Harold. Thank you for your inquiry regarding the LG gram 17-inch Laptop, Model # 17Z90SP-G.ADB9U1. We understand your inquiry regarding the camera capabilities for facial recognition. Based on the specifications, this unit features an FHD Webcam paired with an IR (Infrared) Camera, which makes it compatible with Windows Hello for face recognition login. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this laptop have face recoginition
Asked by Harold.
- A:Answer The LG gram 17 Inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Obsidian Black, Model # 17Z90TL-H.AUB6U3, does not have face recognition...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the full processor description?
Asked by Processor.
- A:Answer The processor for the LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # Model: 17Z90TL-H.AUB6U3, is the Intel®¹ Core™ Ultra 7 255H (Series 2) 258V (8 Cores: 4P + 4LPE, P: 2.2 up to 4.8 GHz / E: 2.2 up to 3.7 GHz, Intel Smart Cache 12 MB, 47TOPS NPU, 32GB Memory)...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan this pc handle second life and games
Asked by peanut.
- A:Answer Regrettably, we do not have CPU benchmark test for how well the Intel Core Ultra 7 Series 2 processor in the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3 performs across different games to give you an assessment about whether it can or how well it can handle Second Life and games...^Ivan.
Answered by LG Digital Customer Care
Q: Questionwhat is the warranty on an open-box lg computer
Asked by Anonymous.
- A:Answer An open-box LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3, will have some type of warranty on it, depending on its condition. Best Buy does not advertise the warranty on open-box products so you will have to contact their Customer Support for inquiries about the warranty...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs Keyboard backlit?
Asked by Nathan.
- A:Answer Yes, you have to press FN + F8 to turn it on.
Answered by Anonymous
Q: QuestionDoes this have a fingerprint reader that works with Windows Hello?
Asked by LindaR.
- A:Answer yes
Answered by ChaF
Q: QuestionCan I use a mouse with this?
Asked by RSLSTS.
- A:Answer You can use a wired or wireless Bluetooth mouse with the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionI need a second power coed for this laptop.
Asked by SonosMove.
- A:Answer Hello there. Thank you for sharing your inquiry with us. We understand that you need a second power cord for your LG gram 17" Touch Screen Laptop (17Z90TL-H.AUB6U3). You can purchase genuine LG parts and accessories directly from the LG Parts website. You can also find compatible chargers and power cords from authorized third-party retailers that specialize in laptop parts. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat version, if any, of Bluetooth does this have?
Asked by SpaceGhost.
- A:Answer Hello there. Thank you for reaching out to us about the LG gram 17Z90TL-H.AUB6U3 laptop. We understand your inquiry regarding the Bluetooth version of this unit. Based on the official specifications, this laptop is equipped with Bluetooth 5.3. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 If you have any other questions, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan I add more RAM?
Asked by RAMMan.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding adding more RAM to the LG gram 17" Touch Screen Laptop, model # 17Z90TL-H.AUB6U3. The system memory (RAM) in this specific model is integrated into the motherboard and is not user-upgradeable. The laptop comes with 32GB of LPDDR5X RAM, which is designed to provide excellent performance for a wide range of tasks. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes it have usb ports
Asked by Anonymous.
- A:Answer yes it has usb, hdmi, c port as well great for multiple screens
Answered by DevonaQ
Q: QuestionHow many Cores?
Asked by george3908.
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry about the number of cores in your LG 17Z90TL-H.AUB6U3 laptop. The Intel Core Ultra 7 Series 2 processor in your unit features 16 cores. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionThis laptop comes with a 1TB SSD. Can it be upgraded t a 2TB SSD?
Asked by Zero.
- A:Answer Hello there, Zero. We understand your inquiry about your LG Gram 17 (17Z90TL-H.AUB6U3) Touch Screen Laptop. This model features a single user-accessible M.2 NVMe SSD slot, and you can upgrade your 1 TB drive to a 2 TB PCIe Gen 4 NVMe SSD for expanded storage. As a troubleshooting step, please power down and unplug your laptop, then remove the bottom access panel by loosening the Phillips screws. Ground yourself to prevent static discharge, slide out the existing M.2 drive, and install your new 2 TB NVMe SSD—ensuring it’s seated at the correct 30° angle before securing it with the mounting screw. Once reassembled, boot into Windows and initialize the new drive in Disk Management to confirm recognition. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 Your feedback is important, and we’d like to assist you further with any upgrade questions. Please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionI want Windows 11 PRO, is there an option to have it preloaded instead of the Home version? Or what would it take to have it upgraded to the PRO Version?
Asked by JonDolly.
- A:Answer The LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3 comes with Windows 11 Home Edition and there is no option for preloading Windows 11 Pro. To upgrade from Windows 11 Home to Windows 11 Pro, you can use the Microsoft Store. Go to Settings > System > Activation, and select 'Upgrade in the Microsoft app' to open the Store and purchase the upgrade. The price in the Microsoft store is about a hundred dollars, but may vary in different regions. You can also ask if Best Buy's Geek Squad can upgrade the operating System for you and they can give you a price quote...^Ivan.
Answered by LG Digital Customer Care

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