“Ivan from LG answered my earlier question saying that the specifications shown here on Best Buy’s site are wrong about this laptop having a touchscreen. Why hasn’t this been corrected? People are ordering it expecting a touchscreen laptop.”

Asked by Kirchh 8 months ago

1-2 of 2 Answers

A ticket was submitted to Best Buy to have touchscreen for the LG gram Pro 17” Laptop - Intel Core Ultra7 255H with 32GB RAM - 2TB SSD - Obsidian Black, Model # 17Z90TP-G.ADB7U1 removed. Regrettably, due to the Labor Day weekend, the error was corrected on Tuesday, 02, 2025, and the specifications now reflect that is does not have a touchscreen...^Ivan.
Answered by LG Digital Customer Care 8 months ago
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I have just received this laptop and got it all set up. I am more than disappointed to learn that it does not have a touch screen. I think shopping at Best buy is a huge mistake, as they do not accurately list their product specifications and now I have to decide to return this product.
Answered by Timothy 8 months ago
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