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Hello there, Susie. We understand your inquiry about the OBX‑43UT8000AUA open‑box TV. LG provides a standard limited 1‑year parts and labor warranty on new TVs, but open‑box coverage is set by the retailer’s policy. For Best Buy open‑box purchases, please contact Best Buy directly to confirm the specific warranty terms on your unit. As a troubleshooting step, once your TV is connected, verify you’re running the latest webOS firmware by going to Settings > All Settings > General > About This TV > Check for Updates and installing any available updates. Keeping your software current ensures you get the best performance and access to the latest features. https://www.bestbuy.com/site/lg-refurbished-43-class-ut8000-series-led-4k-uhd-smart-webos-tv/6595137.p?skuId=6595137 For personalized assistance or any further questions, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you. We appreciate your patience and thank you for choosing LG! —Renzo
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