Questions & Answers

18 Questions & 75 Answers
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  • Question
    How durable is the charging door? I've gone through three Lifeproof cases within two years due to charging door failures. While the Lifeproof warrantee service was terrific, the door design could be improved. The small plastic lugs just don't hold up.   (1 Answer)

    By Glenn January 1, 2017.

    Answers
    • Best 
      Answer

      I have had the lifeproof case on a s5 and now a s7, the charging door on the s7 seems to be improved. You could also get a charging plate so your charging door never has to open that would save on cases as well

      By Alex January 16, 2017.

      • Verified Purchaser
  • Question
    Does this case fit the Samsung Galaxy S7 Edge? Is there a case for the Edge available by life proof. Cant seem to find one?   (3 Answers)

    By ejarkyup February 7, 2017.

    Answers
    • Best 
      Answer

      It does fit but you wont be able to use some of the phones features because the edge of the screen will be blocked

      By Anonymous February 8, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is the case dual layer, rubber and plastic how an otter box would be?   (4 Answers)

    By Kimmi1 November 6, 2016.

    Answers
    • Best 
      Answer

      I had minimal hands on with this, as I HATED the case. It distorted my screen something fierce. I don't recall a dual layer. There was a couple spots of rubber inside, but it was mostly plastic.

      By SamieK November 25, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    If I buy this case here does it still come with the Total Water Protection Program where I can register it within 14 days of purchasing it? https://twpp.lifeproof.com/   (5 Answers)

    By tomcat July 5, 2016.

    Answers
    • Best 
      Answer

      I was able to register my case with LifeProof after buying from Best Buy.

      By Appletag December 26, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    With this life proof case...how well does the finger print part work with it on the phone? that's one of my deal breakers with this case. I have a tech 21 case right now..so I'm debating getting the lifeproof case.   (5 Answers)

    By cuban90 April 5, 2017.

    Answers
    • Answer

      The fingerprint sensor works fine. It's thinner in the area around the home button.

      By HunniB June 22, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is banzai a color for I have a Samsung s7   (0 Answers)

    By Shel March 2, 2017.

  • Question
    If this phone case breaks can I bring it back to best buy within the 1 year warranty and exchange it for a new one?   (0 Answers)

    By Anonymous December 14, 2016.

  • Question
    How long will it take to be delivered?   (3 Answers)

    By kwing0106 November 27, 2016.

    Answers
    • Answer

      was at store for pickup, in less than an hour.

      By kakarott August 18, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    The description says "Lifeproof - Fre Case For Samsung Galaxy S7 - Sunset", but the case shown in the picture is in the color Crushed Purple. Which one will I be getting if I purchase this?   (5 Answers)

    By Tina November 27, 2016.

    Answers
    • Answer

      My Lifeproof - Fre Case for Samsung Galaxy S7 - Sunset is mostly purple, but it has a light blue edging around the screen and a little layer where the top and bottom piece come together. Hope this helps.

      By BBApalachin January 11, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Will this phone work on a straight talk prepaid phone card   (0 Answers)

    By Light July 17, 2016.

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