I have a Jitterbug smart 3 and suddenly I am unable to call out...goes immediately back to dial face. I am told that incoming calls go directly to voicemail. How can I fix this?
I am still able to text and receive text. Cannot find fix in user guide. null

Question

I have a Jitterbug smart 3 and suddenly I am unable to call out...goes immediately back to dial face. I am told that incoming calls go directly to voicemail. How can I fix this?
I am still able to text and receive text. Cannot find fix in user guide. null

Accepted Answer

Smart 2

Lively · Answer

Hello, we are sorry to hear you are unable to make or receive calls. The most common reasons this happens is that either the phone has been placed in Airplane mode or that the Mobile data is turned off, by accident. Drag down twice from the top of your phone and a window will open showing several items including the two mentioned above. Make sure the Mobile data is blue, active and that the Airplane mode is gray, inactive. You can also power your phone off for 30 seconds and back on to refresh it as this resolves most issues. If your issue is not resolved, please call our Customer Service for further assistance.

Answered by Lively 2 years ago

Top 10 Contributor

“I have a Jitterbug smart 3 and suddenly I am unable to call out...goes immediately back to dial face. I am told that incoming calls go directly to voicemail. How can I fix this? I am still able to text and receive text. Cannot find fix in user guide.”

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