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Questions & Answers

Page Showing 21-28 of 28 questions
  • QuestionAre batteries included with this smart lock?

    • Answer Yes, batteries are included with this smart lock.
    This question and answer was generated by AI based on customer and product data.
  • QuestionThis is obviously ran by batteries right? How often do you have to change it?

    Asked by Batteries.

    • Answer I've had it for 2 years and ive changed the batterries twice. I consider myself tech savvy and setting this up after a battery change is a pain.

      Answered by TechMom

  • Questioncan fingerprints be lifted from sensor

    Asked by water256.

    • Answer Hello!! Our fingerprint reader is biometric so need body heat and a number of other components in order for anyone to gain access to your lock. Lifting a fingerprint off of your lock will not work with our locks.

      Answered by Customer Care

  • QuestionCan you delete a fingerprint? If read correctly a traditional key may be used? Will it work on this type of door lock and handle

    Asked by Watergirl.

    • Answer If you go to app you can delete fingerprints also yes a key comes with it just in case you should need one or you could also input a code I have it has a deadbolt and it’s been an amazing product

      Answered by Toasthappy

  • Questiondoes it fit a 3 inches door??

    Asked by Jchm.

    • Answer Hi! Lockly Secure Plus is designed to fit doors with a thickness between 1⅜ inches to 2 inches. Unfortunately, it is not compatible with a 3-inch thick door without modification. If you need further assistance or possible alternative models, please reach out to Lockly customer support at 📧 help@lockly.com or 📞 669-500-8835.

      Answered by Customer Care

  • QuestionCan this work for Andersen sliding doors???

    Asked by AD2018.

    • Answer It would depend on your particular design of sliding doors, however, the general answer is, no, the Lockly Secure Plus Deadbolt will not. Lockly does offer other models in our Pro line that are specifically designed to work on sliding doors, and we would suggest alternatively to have you look into these models.

      Answered by Customer Care

  • QuestionSecure Plus, I read, has a WiFi hub and a door sensor. And my understanding is this lock does not include a WiFi hub. So I have two questions. Does this model have door sensor and can I use existing wifi hub from a lockly lock already in house nearby?

    Asked by Eric.

    • Answer Yes, you can hook this lock up with the wifi hub sold separately. I do believe you can hook more than one lock to the hub but you should definitely verify with LOCKLY website for further information since I only have one lock hooked up to the hub.

      Answered by Channel

  • QuestionWhat other apps work with this dead bolt? IE Alexa, Google ?

    Asked by Case.

    • Answer Yes, you can lock with Alexa. Personally, I set timers for security. My boys often forget to lock the door, so i have it set to lock itself if left inlocked for 60 minutes. The time limit is up to you.

      Answered by TechMom