Questions & Answers

Q: QuestionCan this be controlled remotely via app or via Google home while not at home or nor on my home network?

Asked 3 years ago by Jay.

• A:Answer Yes! Our Lockly Secure Pro comes with a Secure Link WIFI hub that allows remote access of the lock from any location and the ability to control the lock with Google Home or Alexa. It also comes with a door sensor that will show if the door is open or closed. You can also purchase the WIFI hub separately to work with any of our other Secure model locks.

  Answered 3 years ago by Customer Care

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Q: QuestionDoes this include a key as a back up if internet goes down?

Asked 3 years ago by Jodi.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black

• A:Answer Yes. 2 keys

  Answered 3 years ago by scottBestBuy

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Q: Questionif i purchase this product from Bestbuy and provided I have a geek squad membership | total member , is installation will be free?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black

• A:Answer It was for me but that’s probably worth a phone call to be sure.

  Answered 3 years ago by scottBestBuy

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Q: QuestionJust installed this lock and the auto lock feature was working but now it isn’t. Further the app is showing the door open when closed. I did remove the door sensors during installation because of my door trim but auto lock was working afte. Please help

Asked 5 years ago by Nathalie.

• A:Answer Are the sensors reinstalled and aligned correctly?

  Answered 4 years ago by SoCal

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Q: QuestionI need a ‘drive in’ style latch for my door. Can you recommend one that will work with this lock?

Asked 10 months ago by KJW123.

• A:Answer Hello, We would love to help but would need more information to be able to give you an answer to your question. Please reach out to us directly so we can help you! Happy Holidays! [email protected] 669-500-8835

  Answered 10 months ago by Customer Care

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Q: QuestionIs this lock meant for outdoors, weatherproof?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Brushed Gold

• A:Answer Yes it is. Mine has survived some pretty harsh storms with no issues.

  Answered 1 year ago by Alyssa

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Q: QuestionDoes this come with the $75 Lockly - Secure Link Wi-Fi Hub and Door Sensor Kit with Plug and Play Install, ETL Certified, Compatible with All USB Power Ports - White? Or do I need to purchase separately?

Asked 2 years ago by Baugher.

• A:Answer Does work with wifi, Bluetooth and alexa. all sensor pieces are included . With the app on your phone its so easy to navigate all access codes and settings .

  Answered 2 years ago by AlishaBVerified Purchase

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Q: Questiondoes this smart lock integrate with ring security system?

Asked 5 years ago by Yelgazz.

• A:Answer No

  Answered 1 year ago by Anonymous

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