Questions & Answers
- Model:
- PGD728WSN
- |
- SKU:
- 6333881
Q: QuestionDoes this lock notify you when the door has been open/closed?
Asked by Mar.
- A:Answer Yes with the Pro version with the WiFi Hub and door sensor it will have a log of activity for the door.
Answered by Customer Care
Q: QuestionCan this be controlled remotely via app or via Google home while not at home or nor on my home network?
Asked by Jay.
- A:Answer Yes! Our Lockly Secure Pro comes with a Secure Link WIFI hub that allows remote access of the lock from any location and the ability to control the lock with Google Home or Alexa. It also comes with a door sensor that will show if the door is open or closed. You can also purchase the WIFI hub separately to work with any of our other Secure model locks.
Answered by Customer Care
Q: QuestionDoes this include a key as a back up if internet goes down?
Asked by Jodi.
This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black
- A:Answer Yes. 2 keys
Answered by scottBestBuy
Q: Questionif i purchase this product from Bestbuy and provided I have a geek squad membership | total member , is installation will be free?
Asked by Anonymous.
This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black
- A:Answer It was for me but that’s probably worth a phone call to be sure.
Answered by scottBestBuy
Q: QuestionJust installed this lock and the auto lock feature was working but now it isn’t. Further the app is showing the door open when closed. I did remove the door sensors during installation because of my door trim but auto lock was working afte. Please help
Asked by Nathalie.
- A:Answer Are the sensors reinstalled and aligned correctly?
Answered by SoCal
Q: QuestionI need a ‘drive in’ style latch for my door. Can you recommend one that will work with this lock?
Asked by KJW123.
- A:Answer Hello, We would love to help but would need more information to be able to give you an answer to your question. Please reach out to us directly so we can help you! Happy Holidays! [email protected] 669-500-8835
Answered by Customer Care
Q: QuestionIs this lock meant for outdoors, weatherproof?
Asked by Anonymous.
This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Brushed Gold
- A:Answer Yes it is. Mine has survived some pretty harsh storms with no issues.
Answered by Alyssa
Q: QuestionDoes this come with the $75 Lockly - Secure Link Wi-Fi Hub and Door Sensor Kit with Plug and Play Install, ETL Certified, Compatible with All USB Power Ports - White? Or do I need to purchase separately?
Asked by Baugher.
- A:Answer Does work with wifi, Bluetooth and alexa. all sensor pieces are included . With the app on your phone its so easy to navigate all access codes and settings .
Answered by AlishaB
Q: Questiondoes this smart lock integrate with ring security system?
Asked by Yelgazz.
- A:Answer No
Answered by Anonymous
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