Questions & Answers

Q: QuestionDoes this lock send alerts to my smartphone?

• A:Answer Yes, this lock sends real-time alerts to your smartphone.

Q: QuestionDoes this smart lock have a camera?

• A:Answer Yes, this smart lock has a built-in IR-cut 1080P camera that offers live video streaming.

Q: QuestionDoes this smart lock have auto locking capability?

• A:Answer Yes, this smart lock has a customizable auto-lock feature.

Q: QuestionIs there a way to power this lock if the solar panel doesn't get enough sunlight?

• A:Answer Yes, it is equipped with a micro USB charging in cases where weather conditions do not provide adequate sunlight.

Q: QuestionHow many keypad codes are supported by this lock?

• A:Answer This lock supports 18 keypad codes.

Q: QuestionDoes this lock automatically lock the door?

• A:Answer Yes, this lock has a customizable auto-lock feature.

Q: QuestionDoes this lock have solar charging capability?

• A:Answer Yes, this lock has an integrated solar panel for auto-charging.

Q: QuestionDoes this lock have a fingerprint sensor?

• A:Answer Yes, this lock has a 3D fingerprint sensor for biometric access.

Q: QuestionAre there notifications if the door is unlocked?

• A:Answer Yes, this lock provides unlock notifications.

Q: QuestionAre unlock notifications available with this device?

• A:Answer Yes, unlock notifications are available with this device.

Q: QuestionCan I use my voice to control this lock?

• A:Answer Yes, you can use your voice to control this lock with Alexa or Google Assistant.

Q: QuestionIs there a way to unlock the door without Wi-Fi?

• A:Answer Yes, you can use offline access codes to grant access without Wi-Fi.

Q: QuestionDoes this smart lock have a video camera?

• A:Answer Yes, this smart lock has a built-in 1080P HD video camera.

Q: QuestionIs it possible for my wife and I to receive notification and see the door camara if we both download the Lockly app?

Asked 3 years ago by Juan.

• A:Answer There can only be one main admin user registered on the Lockly account. However, your wife can log into the Lockly app with the same username and password as you to have the same access and ability to receive push notifications and view the camera in the app.

  Answered 3 years ago by Customer Care

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Q: QuestionHow functional is the solar charging without direct sunlight?

Asked 3 years ago by Sarah.

• A:Answer Mine sits in my front door which is covered by a nook/walkway. It never gets direct sunlight and seems to be staying at 3/4 charge. So it doesn’t need direct sunlight.

  Answered 3 years ago by DaveVerified Purchase

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Q: Questionfor PGD798NV, does the HUB and app require internet or will it work on local WiFi. Any Home system that requires internet is designed broken.

Asked 2 years ago by Jason.

• A:Answer The PGD798NV requires an internet connection for setup and to utilize it's full functionality. It can be used thereafter without an internet connection via Bluetooth and with limited feature functionality.

  Answered 2 years ago by Customer Care

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Q: QuestionDo you have a left sided fingerprint option?

Asked 3 years ago by Cltdentist.

• A:Answer Currently, we only offer our Secure Plus and Pro models with a left-side fingerprint. You can find them on our website, www.lockly.com or on Amazon.

  Answered 3 years ago by Customer Care

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Q: QuestionDoes it work with an iron door

Asked 2 days ago by Worm.

• A:Answer Hi! Thank you for reaching out! We’d be happy to assist you with your question. To provide an accurate and detailed answer, we’ll need a bit more information about your door and setup. Please feel free to contact us directly with additional details, and our team will be glad to help you further. We look forward to assisting you! 📧 [email protected] 📞 669-500-8835

  Answered 1 day ago by Customer Care

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Q: QuestionDo you ship to hawaii

Asked 2 months ago by Otis.

• A:Answer Hi Otis, Thank you for reaching out! Yes, we do ship to Hawaii. You can place your order directly on our website, and shipping options and times will be provided at checkout. If you have any questions or need assistance, our customer support team is happy to help! 📧 [email protected] 📞 669-500-8835

  Answered 2 months ago by Customer Care

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