Questions & Answers
- Model:
- PGD798NVSN
- |
- SKU:
- 6532681
Q: QuestionIs it possible for my wife and I to receive notification and see the door camara if we both download the Lockly app?
Asked by Juan.
- A:Answer There can only be one main admin user registered on the Lockly account. However, your wife can log into the Lockly app with the same username and password as you to have the same access and ability to receive push notifications and view the camera in the app.
Answered by Customer Care
Q: QuestionHow functional is the solar charging without direct sunlight?
Asked by Sarah.
- A:Answer Mine sits in my front door which is covered by a nook/walkway. It never gets direct sunlight and seems to be staying at 3/4 charge. So it doesn’t need direct sunlight.
Answered by Dave
Q: Questionfor PGD798NV, does the HUB and app require internet or will it work on local WiFi. Any Home system that requires internet is designed broken.
Asked by Jason.
- A:Answer The PGD798NV requires an internet connection for setup and to utilize it's full functionality. It can be used thereafter without an internet connection via Bluetooth and with limited feature functionality.
Answered by Customer Care
Q: QuestionDo you have a left sided fingerprint option?
Asked by Cltdentist.
- A:Answer Currently, we only offer our Secure Plus and Pro models with a left-side fingerprint. You can find them on our website, www.lockly.com or on Amazon.
Answered by Customer Care
Q: QuestionHow many batteries needed to operate. Dos it include spare batteries
Asked by Luis.
- A:Answer Just one battery that is provided. It's rechargeable. To recharge it uses a usb c cord. Which is also provided.
Answered by Bestbuyer
Q: QuestionIs this 5G compatible?
Asked by Anna.
- A:Answer Thank you for reaching out to us. We wanted to inform you that Lockly smart locks are currently not compatible with 5GHz Wi-Fi networks. For optimal performance, we recommend connecting your device to a 2.4GHz Wi-Fi network, which is supported by all Lockly models. If you need assistance adjusting your router settings or setting up your Lockly device on a 2.4GHz network, our support team is happy to help. Please don’t hesitate to reach out to us directly: 📧 [email protected] 📞 669-500-8835 Thank you for choosing Lockly. We appreciate your understanding.
Answered by Customer Care
Q: QuestionWill this work with Vivent?
Asked by jtduchamp.
- A:Answer Hi! Lockly smart locks are generally compatible with most home automation systems, but their compatibility with Vivint specifically depends on the communication protocols used by both systems. Vivint primarily uses Z-Wave technology for its smart home devices, while Lockly locks typically use Bluetooth, and/or Wi-Fi. If you're looking to integrate Lockly with Vivint, it may require additional setup, such as a Z-Wave compatible bridge or hub. To ensure compatibility, it's recommended to check with both Lockly and Vivint support or review the specifications of your specific lock model and Vivint system.
Answered by Customer Care
Q: QuestionDoes this lock come with more than one admin login
Asked by Frank.
- A:Answer No, we were only able to do one admin login.
Answered by JenD
Q: QuestionIs this compatible with existing key deadbolt for use with apartment rental property? Or will it only work with the included deadbolt/key?
Asked by Jak.
- A:Answer It will only work with included deadbolt. You can easily remove your old deadbolt and then replace it when you leave, so that shouldn't be a big deal.
Answered by JenD
Q: QuestionCan I connect this device to my homes door bell chime?
Asked by Chris.
- A:Answer No it’s a stand alone product that is not connected to your home doorbell. You will not need a home doorbell since this alerts you when someone approaches, it also has its own sound that plays on your phone.
Answered by AnthonyS
Q: QuestionCan you unlock the door when you are out of the house?
Asked by kook.
- A:Answer yes
Answered by JonC
Q: QuestionCan i program more than 1 fingerprint for recognition?
Asked by Mo.
- A:Answer Yes, you can pull them a lot more than one
Answered by Gatzmon
Q: Questionis this lock recommended for commercial buildings ?
Asked by FormerOCShopper.
- A:Answer Depending on if there is a screen door on that building. If there is i say no because the screen door blocks the camera on The lock.
Answered by SnyderGuy
Q: QuestionThe description of this lock on Best Buy website says it is 4g LTE compatible. Is this accurate?
Asked by LMG1124.
- A:Answer Our locks communicate via either Bluetooth or a Wi-Fi connection. The Lockly app is still useable via 4g LTE however you would not have direct access to controlling your lock over this connection type but would be able to do other things such as view users or settings on the Lockly app while on 4g LTE.
Answered by Customer Care
Q: QuestionWill the lock fit a 2inch wide door
Asked by Peanut.
- A:Answer Yes, it will, our locks will accommodate most standard US doors between 1-3/8"-2" (35mm-50mm) thick. We also offer an optional deadbolt extension kit for doors wider than 2". For more information on the installation of our locks, please check out the installation guides on our website at lockly.com/pages/installation.
Answered by Customer Care
Q: QuestionWhat are the other supported TFS cards? Can I use my own I TB TFS card from Sandisk?
Asked by Love.
- A:Answer Lockly Vision can store a maximum of 32GB and comes with a 16GB TF card. Any standard TF card up to 32GB should work. The TF card can store up to 1-year worth of video recordings with regular use.
Answered by Customer Care
Q: Questioncan you use a regular key with this if for some reason the lock does not work?
Asked by Jonlin.
- A:Answer Yes it comes with a set of keys
Answered by Anna
Q: Question1. How long does each battery cycle last? 2. Is this always right side? Do you have left side?
Asked by lucas.
- A:Answer The Vision Elite comes with two rechargeable lithium batteries and the typical charge cycle is nine months to a year. We do make locks with fingerprint sensors available on the left side and if you have a need for this with the Vision Elite, we ask that you please reach out to us for assistance in accommodating this request.
Answered by Customer Care
Q: QuestionWhen is the satin nickel version coming out?
Asked by reaj.
- A:Answer Currently, the Lockly Vision Elite smart lock comes in Matte Black only. We do not have a release date for other color ways at this time. We recommend signing up for our newsletter on our website at www.lockly.com to stay up to date on all Lockly products, features, and the Lockly app.
Answered by Customer Care
Q: QuestionIs this a Z-Wave lock ? compatible with home security systems ... that allows Zwave locks to integrate ?
Asked by Arki.
- A:Answer Our locks are not currently compatible with Z-wave or integration with other security systems but our engineers are working on adding these features in the future. Currently, our locks can be used alongside other systems, but it would require logging into both applications.
Answered by Customer Care
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