A:AnswerHey there! Sorry to hear that. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
A:AnswerHey there! No, the PRO X Wireless Gaming Headset is not compatible with Xbox. It is only compatible withe PS5 and PS4, PC with USB port running Windows® 7 or later.
A:AnswerYes, I use it on my PS5. Just plug the USB dongle into the console and turn the headset on. Make sure the audio source selected is the headset and you should be good to go,
A:AnswerHi Jeff, The USB charging cable that comes with the G Pro X Wireless Headset is a double-shielded USB-A to USB-C cord which means that it doesn't tangle super easy and is very durable. - Richard from Logitech
A:AnswerHello Corey79, Unfortunately, you won't be able to use an adapter for the USB dongle to connect your phone with the G PRO X Wirelesss Gaming Headset. - Richard from Logitech
A:AnswerHello Gexx, If you're going to use two of these on the same PC, then I would suggest using the G PRO X Wired headset instead of the wireless, which would help avoid any RF interference having two LIGHTSPEED USB dongles plugged in. I would use the External USB sound card (DAC) to plug in both to your PC which will allow you to use Logitech's G Hub and customize your audio and voice communications. Here's a link to show you more about it: https://www.logitechg.com/en-us/products/gaming-audio/pro-x-gaming-headset-blue-voice-mic-tech.981-000817.html. - Richard from Logitech
A:AnswerHello! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The G Pro X Wireless headset has a two year limited hardware warranty. - Maggie from Logitech G
A:AnswerHello Eman! The G PRO X Wireless DTS Headphones:X 2.0 Gaming Headset only supports sound from one source at a time, so you won't be able to mix the sound like some other models do unfortunately. The Wired Pro X Headset combined with a separate MixAmp Pro TR module from Astro in example could work, or other headsets that have a MixAmp feature built in such as the Astro A20's or Astro A50's will offer this functionality.
A:AnswerIf you purchased insurance, which is a must for these products, I've noticed a severe lack in quality in headsets of almost any brand. If you want sound quality stick with the G935, this new one may be comfortable but the sound isn't as nearly as good with various tests. However if you do want comfort for ok sound then go with the Pro X wireless. Just remember when it comes to head sets you have to get insurance, that way when it does fail because it will, at least you're covered.
A:AnswerHello Jackson! The G Pro X Wireless DTS Headphone:X 2.0 Gaming Headset for Windows isn't compatible with Dolby Atmos no. It features DTS Headphone:X 2.0 as its 7.1 Surround Sound option. If you're looking for a Logitech G Headset compatible with Dolby Atmos, I'd check the brand new G435 LIGHTSPEED Headset: https://www.bestbuy.com/site/logitech-g435-lightspeed-wireless-bluetooth-dolby-atmos-gaming-headset-for-pc-ps4-ps5-mobile-with-built-in-mic-black/6478273.p?skuId=6478273
