Questions & Answers

Q: Questiondo you have the option of using this mouse wired?

Asked 2 years ago by emmi.

• A:Answer The mouse has USBC and you can use it while it’s plugged in and charging!

  Answered 2 years ago by bbertVerified Purchase

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Q: Questionwhy does your site advertise this as 33 feet wireless range when the paper in the box says 6.5 feet?

Asked 14 hours ago by Commonsense1.

Q: QuestionDoes this come with the charging stand they have available?

Asked 4 months ago by Anonymous.

• A:Answer No just the mouse itself and the necessary dongle and wires.

  Answered 1 month ago by ClouxpyVerified Purchase

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Q: QuestionCan RGB lights be turned off? So that they are always off by default.

Asked 9 months ago by Safesphere.

• A:Answer yes

  Answered 4 months ago by WallyDelOesteVerified Purchase

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Q: QuestionIs this mouse ambidextrous

Asked 11 months ago by Anonymous.

• A:Answer No its not ambidextrous.

  Answered 10 months ago by Andres

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Q: QuestionDoes this work with ps5?

Asked 1 year ago by Harith.

• A:Answer Good day! The G502 X Plus is not compatible with PlayStation 5. It is only compatible with Windows® 10 or later and Mac 10.14 or later.

  Answered 1 year ago by Logitech

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Q: QuestionMy mouse doesn't seem to be working with my PowerPlay mat. Do I need the wireless dongle for use and the PowerPlay just charges? With my G903 the powerplay mat charges and sends / receives the signal to the mouse.

Asked 1 year ago by Anonymous.

• A:Answer No, just plug the Powerplay mat into a USB port on your computer. Where the battery is on the bottom of your mouse, make sure you insert the battery adapter that came with the Powerplay unit, that is what inductively charges the mouse. Also make sure you have the G Hub software installed on your computer before you try to pair the mouse with the pad.

  Answered 1 year ago by lab99Verified Purchase

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Q: QuestionWhat is the content of the box?

Asked 2 years ago by JackAvila.

• A:Answer Mouse itself, a usb C cable, and a magnetic switch to swap out the sniper mode button. The box is missing the additional weight bits that were previous sold with G502 Lightspeed

  Answered 6 months ago by AbhishekVerified Purchase

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Q: QuestionIs this mouse better than the razer basilisk v3 pro?

Asked 2 years ago by Emily.

• A:Answer I believe they are comparable honestly. I got this mouse for the extra 4 button 5 if you remap the dpi shift button to be something else. I wanted to get the basilisk v3 but ultimately I went with this one for the reason I mentioned before.

  Answered 2 years ago by Kleptah

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Q: QuestionAre the 2 extra buttons on the left click very usefull?

Asked 2 years ago by Emily.

• A:Answer Yes very useful. Can macro script your mouse using the logitech app.

  Answered 10 months ago by Andres

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Q: QuestionI currently use the Logitech Master 3S mouse because it has "Darkfield" technology which promises to work on glass, and it does well. I want to buy this mouse but I can't find any info on Darkfield or whether it work on glass? Does it?

Asked 2 years ago by JNX.

• A:Answer Can confirm, it works perfectly well on glass

  Answered 2 years ago by AustinR

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Q: QuestionCan charge this on the same wireless charger my Phone and wireless earbuds uses?

Asked 3 years ago by will.

• A:Answer No it only works on their powerplay mousepad for charging.

  Answered 2 years ago by aaaaaaaaaVerified Purchase

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Q: QuestionWhat is the release date for this?

Asked 3 years ago by Benry.

• A:Answer I also pre ordered for pickup on the 2nd, there was apparently some problem with Best Buys wharehouse that sends stuff out, and now is shipping directly to my home eta is supposed to be the 7th or 8th of September now. Disappointing, but the manager at my local store, did what she could do to make things right.

  Answered 3 years ago by Anonymous

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Q: QuestionHello, I currently have Logitech MX Master 3S and the right click is way overly sensitive to the touch. Is the G502 listed here more normal on the right click pressure? Thank you!

Asked 1 year ago by ErnieM.

• A:Answer It is, however the sape of the mouse is not very ergonomic on the right side and gets a little getting used to. If possible test out the mouse if its on display before you buy it.

  Answered 1 year ago by AashishAxVerified Purchase

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Q: QuestionDoes this mouse have bluetooth?

Asked 2 years ago by WildWest.

• A:Answer No, it only uses their proprietary wireless tech

  Answered 2 years ago by Kicks

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