Questions & Answers

Q: QuestionI just got it and can’t figure out how to talk on the ps4 i hear the indications but it doesn’t let me talk for some reason I don’t know what to do

Asked 4 years ago by Anonymous.

• A:Answer You many have to change the party chat settings on your PlayStation so that it knows to use the G733 Headset mic. If not, please contact PlayStation for more assistance.

  Answered 4 years ago by Logitech

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Q: QuestionWill this work with my I phone

Asked 4 years ago by Misty1978.

• A:Answer no they don't, because they require a USB to connect. it would work on a laptop or macbook but a phone doesn't have the USB port, so... no.

  Answered 4 years ago by cherryw

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Q: QuestionWhat do you do when you lose the receiver for the headset can we buy a replacement.

Asked 4 years ago by Sherlyn.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

Q: QuestionCan I control the game and party chat separately

Asked 4 years ago by Anonymous.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer Hello, the volume dial will control game/voice volume together, there is no seperation.

  Answered 4 years ago by Logitech

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Q: QuestionHow long does it take to charge it?

Asked 4 years ago by Rosie.

• A:Answer Hello Rosie, the G733 takes about 3 hours to get a full charge. Thank you for the question, have a great day.

  Answered 4 years ago by Logitech

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Q: QuestionIs the clamping force too strong? I am looking for comfort. Thanks

Asked 4 years ago by Rach.

• A:Answer They’re very comfortable. I wear them with glasses for 4+ hours at a time and don’t have any pain around my ears or the top of my head. I don’t feel like my head is being crushed when wearing them. They are flexible, durable, and not overly heavy feeling. They’re on the tightest setting since I have a small head, the clamping force is perfect, no pain. Hope this helps!

  Answered 4 years ago by SodaDragonVerified Purchase

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Q: QuestionIs this headphone compatible with the new 3D Tempest Audio feature that is available on the ps5?

Asked 4 years ago by PersonAskingQuestion.

• A:Answer Hello, although the 3D tempest audio feature was optimized for the 3D Pulse headset from Sony, the G733 are still compatible with that audio feature. Have a great day.

  Answered 4 years ago by Logitech

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Q: Questionif you HAVE to have the reciver it comes with to use it why do you let people SELL the adapter?

Asked 4 years ago by sam.

• A:Answer Because if you lose or break it you can sync another

  Answered 4 years ago by VitiserVerified Purchase

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Q: QuestionSo i bought this headset and it DIDN'T come with the adapter it needs. can I get one for free through support or something?

Asked 4 years ago by Leo.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

• A:Answer Hello Leo. I'm sorry your headset was missing the USB receiver. Please call Logitech Customer Support and we can get you taken care of: 866-632-5644

  Answered 4 years ago by Logitech

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Q: QuestionI just purchased two of these headsets after an employee at BestBuy said they were compatible with Xbox. Can you use this with a stereo headset adapter on the controller?

Asked 4 years ago by Miller.

• A:Answer Hi Miller, Unfortunately, the G733 will not connect and work with XBox---so sorry that you were given bad information. Logitech's G935 are a great wireless option that will work with XBox as well as Astro's A20's. Here's a link for you to check out the G935: https://www.logitechg.com/en-us/products/gaming-audio/g935-wireless-7-1-surround-sound-lightsync-gaming-headset.981-000742.html. And here's a link for you to check out Astro's A20: https://www.astrogaming.com/en-us/products/headsets/xbox/a20-gen-2.939-001882.html.

  Answered 4 years ago by Logitech

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Q: QuestionWill this headset work with calling applications on the computer?

Asked 4 years ago by Anonymous.

• A:Answer Yes. It is a headset with a microphone.

  Answered 4 years ago by NittoVerified Purchase

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Q: QuestionIs there a way or a feature in ghub to make my speakers automatically switch over when I turn off the headset?

Asked 4 years ago by Dale.

• A:Answer Hello, there is no feature in G Hub for this, you would have to adjust this setting in your OS.

  Answered 4 years ago by Logitech

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Q: QuestionDoes this headset require any extra software to run? Or can I plug in the receiver and go?

Asked 4 years ago by Ellis.

• A:Answer Hello, the headset is a plug and play, but we do recommend installing our G Hub software to the get the most customization and features out of your headset.

  Answered 4 years ago by Logitech

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Q: QuestionInstead of using the dongle can I use the USB cable as a wired headset ?

Asked 4 years ago by Khai.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer Hi Khai! You can use the cable with your G733 but in order for sound to come through, you'll have to use the dongle as well. Otherwise you'll just be wearing your headset while it's charging and that kind of defeats the purpose of getting a wireless headset ;). Hope that helps!

  Answered 4 years ago by Logitech

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Q: QuestionHello, I purchased this and I don't remember how we charged it and can't find the cord. Could you remind me ? Thank you! Mo

Asked 4 years ago by Beachyme.

• A:Answer Hello, the G733 charges via USB Type-C cable. There is a port on the bottom of the ear cup.

  Answered 4 years ago by Logitech

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Q: QuestionWill these head phones work on a chrome book laptop?

Asked 4 years ago by ChelsR.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

• A:Answer Hello, Chromebooks and ChromeOS are not directly supported for the G733 headset.

  Answered 4 years ago by Logitech

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Q: QuestionDoes it beep for no reason at all or when you mute and unmute it?

Asked 4 years ago by Heartgrave.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer It beeps when you mute and unmute. It also changes color to indicate when muted (red) or unmuted (green).

  Answered 3 years ago by Adam450

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Q: QuestionIs this compatible with ps4? I plugged in the dongle but am not getting any audio whatsoever.

Asked 4 years ago by Cameron.

• A:Answer How does it work with a PS5

  Answered 4 years ago by Thesportsquad

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Q: QuestionDo you plug in the cord or the usb for it to work with console

Asked 4 years ago by Jim.

• A:Answer USB for console use, The USBc port seems to be for charging only to me; through about 2 months of use.

  Answered 4 years ago by CADisme

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