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The thing is you need to enter the Monitor - "Model" number and the "Serial number" when you access the product setup info. Then it does a system check to see that your system is compatible. My Harmony 350 was plugged into the USB for setup and data download from their website and it confirmed both the Laptop and the TV were compliant. It scans your system to verify that it (the Remote) will work. Beyond that there is a help function/contact number which could be useful if needed. I got mine at Best Buy and there is the option to return/replace if it doesn't work.
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