just bought the mouse. connected the dongle to my PC in a USB port turned the mouse on. It won't work, no signal from the mouse.
The PC was on when I connected the dongle. What did I do wrong? null

Question

just bought the mouse. connected the dongle to my PC in a USB port turned the mouse on. It won't work, no signal from the mouse.
The PC was on when I connected the dongle. What did I do wrong? null

AlanG · Accepted Answer

Did you check to see if the batteries in the mouse were good? Also, make sure the switch on the back of the mouse is set to "on". Otherwise, it doesn't work.

co77bcdojrp · Answer

Unplug and try again

Anup · Answer

Did you confirmed the batteries in the mouse is working? There should be light indicating on the mouse that it’s on. Does not matter if dongle is connected or not in pc

Logitech · Answer

Hello jose44fina! Sounds like you did the right steps. Is the light on top of the M510 Wireless Optical Ambidextrous Mouse turning on when you flip the switch to on? If not, I would try swapping the battery for a new one. If the light does come on, but the mouse isn't detected by the receiver, you can try doing the pairing between the mouse and the receiver once again. To do so, download the Logitech Unifying Software https://support.logi.com/hc/en-us/articles/360025297913-Logitech-Unifying-Software, install it, and follow the on-screen instructions. Hopefully that should solve your problem! - Mathieu from Logitech

Answered by Logitech 2 years ago

“just bought the mouse. connected the dongle to my PC in a USB port turned the mouse on. It won't work, no signal from the mouse. The PC was on when I connected the dongle. What did I do wrong?”

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