“My mouse and keyboard are not working, just stopped. Bought a new set this morning and still doesn't work, any suggestions”
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Plug in the USB Plug-in to computer and the shut down computer. Restart computer, it should recognize the USB Plug-in. If still doesn’t work, take in Best Buy for service.
Sorry, there was a problem. Please try again later.Hardware & Connection Checks Try different USB ports: Plug them into multiple ports (front/back of PC, or different sides of a laptop). A failed USB controller can affect certain ports. Check power: If it’s a desktop, make sure the PC is fully powered on and not stuck mid‑boot. Remove hubs/adapters: If you’re using a USB hub, extension, or docking station, connect directly to the computer. Boot & BIOS Level Test in BIOS/UEFI: Restart your computer and press the BIOS key (often Del, F2, or F10). If the keyboard doesn’t respond there, it’s a hardware/firmware issue, not Windows. Try Safe Mode: Boot into Safe Mode to see if drivers or software are interfering. Software & Drivers Device Manager: If you can borrow another input device (like a spare keyboard or even an on‑screen keyboard with a touchscreen), check Device Manager for USB controller errors. Update/reinstall drivers: Sometimes USB controller drivers get corrupted. Reinstalling chipset/USB drivers from your motherboard or laptop manufacturer can help. Isolation Tests Test on another computer: Plug the new mouse/keyboard into a different machine. If they work there, your PC is the culprit. Try PS/2 ports (if available): On some desktops, older round PS/2 ports bypass USB issues. From your description, the most likely culprits are: USB controller failure (hardware issue on the motherboard). Driver corruption (software issue). Power delivery problem (faulty PSU or surge). Quick next step: Can you confirm whether the keyboard works in BIOS setup? That’s the fastest way to tell if it’s hardware vs. Windows. If all else fails, register the KB and mouse and call or chat with their support service.
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