Questions & Answers

Q: QuestionAre the Engage hearing aids compatible with any other operating systems besides Apple iOS?

• A:Answer The Engage hearing aids are compatible with Android devices as well, but not necessarily required to use the hearing aids. The product specifications indicate "Operating System Compatibility: Apple iOS". However, the manual states "Android or iOS device compatible but not required to use the hearing aids".

Q: QuestionWhat is the manufacturer's warranty on the Engage hearing aids, and what does it cover?

• A:Answer The manufacturer's warranty for the Engage hearing aids is for a period of 1 year from the date of purchase. It covers both labor and parts. The warranty covers any defects in materials or workmanship under normal use. It does not cover damage caused by accident, misuse, or abuse.

Q: QuestionHow many listening profiles does the Engage hearing aid offer, and how are they designed to address different hearing needs?

• A:Answer The Engage hearing aid offers four preprogrammed listening profiles. These profiles address the hearing needs of the majority of individuals with mild to moderate hearing loss. They were developed in collaboration with a top audiology university based on extensive research.

Q: QuestionCan I customize my hearing experience using the Lucid Hearing App on my iOS device, and what adjustments can I make?

• A:Answer Yes, you can customize your hearing experience using the Lucid Hearing App on your iOS device. With the app, you can fine-tune your sound settings with LucidShape, select from four preprogrammed hearing profiles, adjust volume, control hearing aids together or independently, and check battery status.

Q: QuestionHow does the Engage Premium Hearing Aids iPhone differ from traditional hearing aids in terms of technology and sound quality?

• A:Answer The Engage Premium Hearing Aids iPhone utilizes Lucid technology, developed through decades of innovation and research. Unlike traditional compression-based hearing aids, Engage provides a clearer and more natural sound. It features four listening profiles developed in collaboration with a leading audiology university, catering to the hearing needs of individuals with mild to moderate hearing loss.

Q: QuestionDo the Engage hearing aids have noise reduction features, and how effective are they in reducing background noise?

• A:Answer Yes, the Engage hearing aids have adaptive noise reduction features. The product specifications indicate that the "Noise Reduction Type" is "Adaptive." However, the specific effectiveness of the noise reduction in reducing background noise is not explicitly stated in the provided context.

Q: QuestionWhat type of fit do the Engage hearing aids have, and are they comfortable to wear for extended periods?

• A:Answer The Engage hearing aids have a customizable fit with various ear tip options, including vented and closed tips, to ensure a comfortable and snug seal in the ear. The vented tips are more suitable for individuals with mild hearing loss and provide a more comfortable fit for extended wear.

Q: QuestionCan I use the Engage hearing aids to stream music and take calls from my iPhone, and how does the Lucid technology enhance the overall hearing experience?

• A:Answer Yes, the Engage hearing aids can wirelessly stream music and take calls from your iPhone. Lucid technology enhances the hearing experience by providing a clearer, more natural sound compared to traditional compression-based hearing aids. It also offers four preprogrammed hearing profiles developed in collaboration with a top audiology university, addressing the hearing needs of most individuals with mild to moderate hearing loss.

Q: QuestionAre the Engage hearing aids eligible for reimbursement through flexible spending accounts (FSAs)?

• A:Answer Yes, the Engage hearing aids are eligible for reimbursement through flexible spending accounts (FSAs). This information is found in the product specifications section, under the "Healthcare Account Eligibility" field.

Q: QuestionMy liberty ads keep repeating Lucid in both ears-constant. I have tried everything . Representative has cleaned them but still doing same thing. Help!

Asked 2 years ago by Anonymous.

• A:Answer Other patients have experienced this as well. What we have found is that it is, most often, a battery issue. If you have replaced the battery and this is still an issue, please call our customer solutions team at 1-800-785-6052 and we will be more than happy to assist you in making an appointment to meet with your provider.

  Answered 2 years ago by Lucid Hearing

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Q: QuestionI have the engage hearing aids. I am having a horrible time trying to pair to my phone. Any suggestions. Thank you.

Asked 2 years ago by Splash.

• A:Answer Hi there, sorry you are having issues with pairing the Engage aids to your phone. For assistance, please call 866-202-2527 so we can walked you through.

  Answered 2 years ago by Lucid Hearing

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