Questions & Answers

Q: QuestionCan I control the lights with my voice using this switch?

• A:Answer Yes, you can control the lights with your voice, but you will need a separate smart hub for app or voice control.

Q: QuestionDoes this smart switch require a neutral wire for installation?

• A:Answer Yes, a neutral wire is required for the installation of this smart switch.

Q: QuestionWhy would I need a smart hub for this switch?

• A:Answer The smart hub creates a reliable local network for your lighting system, ensures smooth operation even without Wi-Fi, and is necessary for app and voice control features.

Q: QuestionWhat is the maximum amperage this smart switch supports?

• A:Answer This Claro smart switch supports a maximum of 5 amps for LED lights or 3 amps for fans.

Q: QuestionI have 4 ceiling spots controlled by 3 switches in an upstairs hallway. I want to make it controllable by Alexa. Can I do this with one smart switch or do I need 3 smart switches? Is a hub also required? I assume this is a 4 way circuit.

Asked 1 year ago by 4Way.

• A:Answer Hello, For a 4 way application, you will need to have one master Claro smart switch (DVRF-5NS). The other two locations will need to be changed to either a Pico Remote that is wall mounted, or a Smart Claro Accessory Switch (DVRF-AS). Best Buy offers a handy kit for the Picos that include a wall mount bracket and wallplate here: https://www.bestbuy.com/site/lutron-pico-paddle-remote-wall-mounting-kit-white/6559996.p?skuId=6559996 You will need a Caseta Hub to take access of the Lutron App and integrate Amazon Alexa. If you still have questions, though, please reach out to our Support Team at [email protected] or give us a call at 1-844-LUTRON1.

  Answered 1 year ago by lutron

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Q: QuestionIs their hub required to work with Ring motion type alerts?

Asked 2 years ago by jnmoore.

• A:Answer Hello Jnmoore, thank you for your inquiry! Yes, the Caseta Smart Hub is required to be able to have the Claro Smart switch integrated with Ring. If you still have further questions or concerns, you can contact our Support Team at [email protected] or call 1-844-LUTRON1. We're here 24/7, you can call us any day or anytime.

  Answered 2 years ago by lutron

  
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Q: Questionis neutral required

Asked 2 years ago by Anonymous.

• A:Answer Hello, thank you for your question. The DVRF-5NS Claro Smart Switch is a neutral-required device. See the below installation guide for more information: https://webapiaw1proddat01st01.blob.core.windows.net/assets/documents/0302049.pdf We hope this helps! If you require further assistance, our 24/7 support team is here to help. We can be reached at 1-844-LUTRON1 or via email at [email protected].

  Answered 2 years ago by lutron

  
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