A:AnswerSounds to me like your drum belt might have snapped.
You’ll need to purchase a replacement part - ranging from $8 to $40 bucks.
Unscrew the back and replace the band.
Hope that helps.
A:AnswerTo purchase a replacement belt you can contact us at 888-775-0202 to place an order. Or, you can place an order online on our website at www.mcappliance.com
A:AnswerIt could be that the unit is being used on ECO mode. This unit is an electric dryer so it will not produce as much heat as a gas dryer. If you need additional assistance, please contact us at 888-775-0202.