Questions & Answers

Q: QuestionHow many photos can be displayed on the portal?

Asked 3 years ago by Kristie.

• A:Answer I will say hundreds photos. I display few albums from my Facebook account, each album contains 100 + photos

  Answered 3 years ago by Albert

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Q: QuestionDoes this have the ability to show captions?

Asked 3 years ago by Cmat.

• A:Answer Yes

  Answered 3 years ago by OfficeVerified Purchase

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Q: QuestionDoes this work for Apple

Asked 4 years ago by John.

• A:Answer Only if you have a Facebook account and Messenger, Whatsapp, Zoom, etc. that work on the Apple device.

  Answered 3 years ago by luislast

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Q: Questionwill it work with Whatsapp

Asked 4 years ago by hexinicki.

• A:Answer Yes, Portal works with What's App, Facebook Messenger, and Zoom.

  Answered 4 years ago by dUgEVerified Purchase

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Q: QuestionMy Mom is 98 and going blind. Would it be possible for her to answer a call by voice command.

Asked 4 years ago by Anonymous.

• A:Answer Yes, Facebook Portal responds to voice commands natively such as "Hey Portal Answer" Hey Portal Call <name>. The <name> has to be a friend contact in the messenger app.

  Answered 3 years ago by hank

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Q: QuestionCan you use this for Facebook live from groups?

Asked 4 years ago by Brandi.

• A:Answer Yes

  Answered 3 years ago by MsladyVerified Purchase

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Q: QuestionI am getting an error no matter how many times I try to play music using Spotify on this device. I called Facebook Portal support with no assistance and no solution. Can someone please solve this problem? Video of error https://youtu.be/L4cjuLqnd2o

Asked 4 years ago by JMEMN.

• A:Answer Your link is no longer operative, so there is no analysis possible. 2 suggestions: 1) make sure you have a PAID Spotify account, not the free one; 2) Contact Spotify if Portal tech support is not helpful.

  Answered 3 years ago by luislast

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Q: QuestionDo you have to pay a monthly fee when using portal

Asked 4 years ago by Cher.

• A:Answer No you do not. As long as you and the other person your calling, either via video or regular calling, both have a Facebook account. But Facebook is only one of the many many many things this thing has to offer you can do a lot of stuff on it other than just chatting such as controlling all your smart Alexa devices and many other apps to choose from!

  Answered 4 years ago by Datank101

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Q: QuestionWill you be able to call emergency services with it, for example 911?

Asked 4 years ago by Starburst.

• A:Answer I asked Portal if it could call 911. It told me to use my phone. I'm sure that's because your phone helps to locate you in a dire situation and Portal does not.

  Answered 4 years ago by LittleGrandmaVerified Purchase

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Q: QuestionWe bought our grandmother an FB portal and her sister set it up for her. She has passed away now and we want to give it to my wife' sister to use, but no one remembers grandma's pass word to add another contact or clear the portal and start over.

Asked 4 years ago by Billy.

• A:Answer How do I reset my Facebook Portal? Unplug your Portal. Press and hold both the Volume Down and Volume Up buttons and plug your Portal back in at the same time. Keep holding for 10 seconds. You will get an on-screen notification that your Portal will factory reset in 10 seconds. To reset the Portal password, use the 'Forgot your Password' link located in the log-in box of the Portal Home page. Enter the email account registered in the Portal, and the verification code. Click on . Provide the answer to the secret question provided during the creation of the Portal account and click on . For customer service, call us toll-free at 1-800-397-3342 HOPE THIS INFORMATION HELPS YOU OUT

  Answered 3 years ago by MYPORTAL

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Q: QuestionPortal 10 inch device has any batteries? I need to know this to clear shipping regulations.

Asked 4 years ago by Niran.

• A:Answer Hi there! The Portal 10” does not contain a battery and requires access to a power outlet to use. The portable Portal Go device does contain a battery.

  Answered 3 years ago by Portal Support

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Q: QuestionMy mum has a portal and worked fine but now when calling my mum can only hear me even though I can see and hear her. I haven’t muted video from my end. How can I get her to see me, I’m too far away to go and try to sort it out

Asked 4 years ago by AquaV.

• A:Answer Hey there! Please reach out to our support team via the Portal website and we would be happy to look into this for you. Thanks!

  Answered 4 years ago by Portal Support

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Q: QuestionIs the power supply 100-240 volt or just 110 Volt? I wanted to use it while in Europe...

Asked 4 years ago by ZIggy.

• A:Answer Just refular 110 volt outlet will work with this product…

  Answered 4 years ago by Charlie

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Q: QuestionIs captioning available for hearing impaired?

Asked 4 years ago by Xurious.

Q: QuestionCan you do a group video chat with family and friends?

Asked 4 years ago by Paintedspoon.

• A:Answer Yes - it's easy to do a group chat. You just keep adding participants and they are added automatically.

  Answered 4 years ago by Kath

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Q: Questionhow many people you can talk or see on the screen together ?

Asked 4 years ago by Anonymous.

• A:Answer The most we have done is 3 plus us.

  Answered 4 years ago by BurgerBoyVerified Purchase

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Q: QuestionI want to use this to talk to my pet while I leave for 2 weeks. He'll be alone all day - does someone need to be there to call my phone or can the video just stay on all the time? Thanks!

Asked 4 years ago by CinStar.

• A:Answer Yes, someone must accept the incoming video call.

  Answered 4 years ago by PFitzgeraldVerified Purchase

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Q: QuestionIs Portal portable? Does it always have to be plug into a power source???

Asked 4 years ago by Anonymous.

• A:Answer Yes it always needs to be plugged into power or it doesn’t work

  Answered 4 years ago by DisgustedVerified Purchase

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Q: QuestionIs the portal compatable with LG phones?

Asked 4 years ago by Anonymous.

• A:Answer The portal does NOT use a phone to communicate with. It needs a wireless internet connection.

  Answered 4 years ago by RolvagVerified Purchase

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