Questions & Answers

Q: QuestionWhy does Quest and Best Buy offer a 6 month Quest+ subscription and then when you click on it, it says only one month trial?

Asked 2 years ago by JohnP.

• A:Answer 6 month subscription is for Quest+ account and Library. 1 month subscription is for an additional 1 month to Xbox Game Pass as xbox games will be playable on quest 3 next month

  Answered 2 years ago by metameat

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Q: QuestionDoes it come with a charging station?

Asked 1 year ago by Joe.

This question was asked about the related product: Quest 3 512GB — Get Batman: Arkham Shadow and a 3-Month Trial of Meta Horizon+ Included — All-In-One Headset - White

• A:Answer Hi Joe This package does not include charging station. What you can find in the box is: Meta Quest 3 headset Adjustable standard facial interface (pre-installed) Two Meta Quest Touch Plus controllers Two wrist straps (pre-installed) 18-W power adapter USB-C charging cable Two AA batteries (pre-installed) Hope this helps.

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionWhen purchased, How will the Batman game be given and when?

Asked 1 year ago by Brian.

• A:Answer Hi Brian, We get that you have more questions regarding this promotion. When you are eligible for the game you will be able to redeem it after setting up the headset. You can do so by redeeming it on the headset or on the mobile app. For more info check out: https://www.meta.com/quest/batman-arkham-shadow/ If you have more questions you can always reach out to our Support team via: https://www.meta.com/help/support/

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionDoes Meta Quest 3 and Pro require you have to have a PC and what kind of Modem does it require

Asked 2 years ago by Fred.

• A:Answer No pc needed, any broad band internet will work

  Answered 2 years ago by PatrickJVerified Purchase

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Q: QuestionDo the AR pass-thru cameras in the Meta Quest 3 512MB include zoom? Can you take pictures of whatever you see, Virtual/Augmented or Mixed Reality?

Asked 2 years ago by Puck54.

• A:Answer No it doesnt have zoom but it does allow you to take decent pictures of stuff and I use it to play/develop games tho.

  Answered 2 years ago by BREBVerified Purchase

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Q: QuestionWhat all travel applications are available? I want to gift these to each of my family member over 80 years. I read somewhere that using google maps one can actually stand anywhere in the world…all major destinations covered in some other applications.

Asked 6 months ago by Envy.

• A:Answer There are quite a few. My favorite is Trip to VR. You are given a tour of various places around the world..I also have Wander which can take you to any site in the world in the present and past. I have Brink which is great for viewing some natural wonders and learning about them. There are some which teach languages but I haven’t downloaded any yet. Also ecosphere will take you to some lesser viewed sites in this world and show you how people live.

  Answered 6 months ago by PeggyVVerified Purchase

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Q: QuestionCan you hookup a Meta quest 3 to a Home Theater Setup and plays Dolby Atmos and or to a headset?

Asked 10 months ago by FerdsN.

• A:Answer Hi there, Thanks for your question. We see you're wondering if you can set up a Quest 3 with a Dolby Atmos or a headset, and we'll be happy to answer this! Dolby Atmos- Yes, you can set up the Dolby Atmos and use it within the browser of Meta Quest for supported video streaming websites. For further information on this, please visit our "Learn about Dolby Atmos and Dolby Digital on Meta Quest" public article. Headset- The Quest 3 does support external headsets. Meta Quest 3 supports both 3.5-mm headphones, as well as USB-C headphones. For further information on using external headphones, please visit our "How to use headphones with Meta Quest" public article We hope this answers your question fully but if you have any follow up questions for us, you're more than welcome to contact us at Meta Store Support and the team will be happy to answer any further questions. Thanks again!

  Answered 10 months ago by Meta Store Support

  
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Q: QuestionDo I need a PC to play games?

Asked 1 year ago by Chris.

This question was asked about the related product: Quest 3 512GB — Get Batman: Arkham Shadow and a 3-Month Trial of Meta Horizon+ Included — All-In-One Headset - White

• A:Answer Hi! Thank you so much for reaching out with your query. We can advise that while you can connect the Meta Quest 3 to a PC to play games through PCVR every game within our library that can be accessed through your headset can be played standalone with no PC connection needed, you just have to install the games on your headset and you're set to go!

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionDoes it come with a charging cable or do I need to buy that or a charging station separately?

Asked 1 year ago by Bri.

This question was asked about the related product: Quest 3 512GB — Get Batman: Arkham Shadow and a 3-Month Trial of Meta Horizon+ Included — All-In-One Headset - White

• A:Answer The Quest 3 comes with its own plug in and charging cable.

  Answered 1 year ago by Chron437

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Q: QuestionAre the optics adjustable for those who wear glasses?

Asked 1 year ago by Bob.

This question was asked about the related product: Quest 3 512GB — Get Batman: Arkham Shadow and a 3-Month Trial of Meta Horizon+ Included — All-In-One Headset - White

• A:Answer Hey There! Yes! You can use Meta Quest headsets with average frame sizes of eyeglasses, you can also purchase prescription lens inserts for a more comfortable and seamless visual experience, and to avoid the hassle of using glasses in the headset. Hope this helps!

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionDoes this unit require a Facebook account to play games and get the full use of the device?

Asked 1 year ago by Vince.

• A:Answer Hi Vince, That's a great question! To enjoy the Quest 3's immersive virtual reality world, you'll only need to set up a Meta account, which replaces the former requirement of a Facebook profile. We hope this helps!

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionWhat do I get for my 700 Dollars. What comes with the Mega Quest 3

Asked 2 years ago by Ereyno9508.

• A:Answer More storage. Personally I ended up needing the bigger one because after installing Asgard’s wrath II and a few games I only had about 50-60~ gigabytes left of storage on the 128. So it’s really how comfortable you are with that much storage left.

  Answered 2 years ago by ZottVerified Purchase

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Q: QuestionCan you wear glasses with this headset?

Asked 2 years ago by ocalawilly.

• A:Answer Hey there ocalawilly! The Meta Quest 3 comes with a built-in glasses adjustment spacer that lets users select from four different spacing options: you can adjust the headset for your needs. If you need any more help, you can contact our wonderful support team at meta.com/help/support/!

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionDid the price recently go up from 499?

Asked 1 week ago by Surlypirate.

• A:Answer Hi there, Thanks for your interest in the Quest 3 headset. We can confirm that the the current price for this device is $599.99 at Best Buy and $499.99 at Meta.com We hope this information is helpful.

  Answered 1 week ago by Meta Store Support

  
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Q: QuestionWill the elite strap with battery I have on my Quest 2 fit the Quest 3?

Asked 1 month ago by Anonymous.

• A:Answer Hi there, Thanks for the question and we can certainly appreciate that you want longer gaming sessions when you jump over to the Quest 3, but sadly the Quest 2 Elite Strap with Battery is not compatible. We hope this helps!

  Answered 1 month ago by Meta Store Support

  
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Q: QuestionIs it okay to buy it from the store and travel back to my country ? Like, is it forbidden to get it through the plane across USA and then international flights ?

Asked 2 months ago by Arda.

• A:Answer Yes you can travel with it. If you have it on your carry on make sure its shown to tsa on the gray bins. If it goes on regular baggage its no issues whatsoever.

  Answered 1 month ago by ElespoVerified Purchase

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Q: QuestionI have a quest 2. Is there a trade in option?

Asked 2 months ago by Liz.

• A:Answer Actually, I had the warrantee and upgraded right there at the desk. Only had to repurchase warrantee (100).

  Answered 1 week ago by Gabriella

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Q: QuestionCan you lay in bed or sit on a couch or chair and be able to play games comfortably

Asked 2 months ago by Darkseid1031.

• A:Answer Yes, lots of games have settings that let you choose your preference of sitting or standing and Meta has a specific setting you can turn on if you want to try using it while laying down.

  Answered 2 months ago by JoshuaRVerified Purchase

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Q: QuestionHow do I get my microphone to work?

Asked 3 months ago by Latecha.

• A:Answer in the quick settings menu of the headset, there should be a button to mute/unmute the microphone towards the top of the window. double check in-game settings to make sure you aren't muted in-game as well. if you're doing pcvr, make sure that your headset mic is the default mic in windows (or whatever operating system you use). I believe it should show up as "oculus microphone" or something like that. hope this helps!

  Answered 2 months ago by plibbleVerified Purchase

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