“"Sorry, but this Xbox All Acess bundle has a quantity limit that you have reached with a previous order." I am getting this error message even though I have not made a purchase, only canceled orders due to lack of stock.”

Asked by NegativeCoffee 4 years ago

1-3 of 3 Answers

I am in the same boat... have been on the phone for hours with BB, and citizen one. Nobody seems to be able to help. Citizen one says my LOC is active. BB is blocking me from purchase (same message about quantity limit) because, per the rep on the phone, "I have been flagged for repeated purchase attempts" which is BS for 2 reasons: 1) BB cancelled my order and everyone that I have talked to on the phone has confirmed that they can see that. 2) the line of credit I have shows 1500 available credit, which will ONLY support 1 purchase via this method. I am an elite plus member who may decide to start doing my business elsewhere. My atty told me that forcing folks to open a credit accnt, causing a hard credit pull, then blocking them from purchasing an item is grounds for legal action. I may have to go that route. Hopefully best buy reaches out to me to resolve before then.
Answered by mwkatm 4 years ago
Sorry, there was a problem. Please try again later.
Did you get this resolved? Customer Support wasn't able to remove the message for me and I am stuck.
Answered by Patrick 4 years ago
Sorry, there was a problem. Please try again later.
We're sorry there's an issue making a purchase with Xbox All Access. Please reach out to Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Answered by MicrosoftOutreachTeam 4 years ago
Sorry, there was a problem. Please try again later.