“I purchased the combo xbox one s with the 24 month digital all access. I see from other questions that it is preloaded in the actual console, however when I go to the settings >> account >> I don't have any option to find the preloaded card. Help?”

Asked by Xbox 5 years ago

1-3 of 3 Answers

I had the same issue. You will most likely have to call citizen one, and have them link your new console to the 24 month GPU. Dial + 1 (866) 999-0233 Press for option 1 (dial 1)
Answered by Jay27 4 years ago
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If you weren't prompted to redeem your membership during setup, hopefully this will help. To redeem after setup in Settings app: Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens One at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.
Answered by MicrosoftOutreachTeam 5 years ago
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It should have been added during setup. Check your account online and it should be listed under "Subscriptions".
Answered by biglosman 5 years ago
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