“I bought an ASUS Chinese computer from Best Buy here in Arlanta about 3 years ago. Now I can't retrieve my Word files because my computer tells me I don't have Office 365. Now what?”
Answer This Question![Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/aaf8b64f-0db7-413a-af56-a7fe371b3451.jpg;maxHeight=100;maxWidth=60)
1-1 of 1 Answer
I assume you had office365 and now it is disabled or expired. If disabled you can still have access to files but at some point after the subscription expires data will be deleted from MS servers. Check with MS data retention policy. If the files are still present pay the one month to get access back. Pull your files local than cancel your sub. Also check to see if your file was in the one drive local sync folder usually it is. If it is there you can use your local copy. Procedure is same no matter the origin of computer.
Sorry, there was a problem. Please try again later.