“I have a Dell computer and it has Windows 10. When I attempt to pair, the keyboard does not come up and won't pair. Any help would be appreciated. I can only use it with the usb plugged in.”
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We're sorry to hear you've been having some difficulties with your Modern Keyboard. We have some troubleshooting tips we recommend trying here: https://support.microsoft.com/en-us/help/4034571.
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