“I bought this product 3 weeks after I got my series x. It says it's charging but when I take the cable out it's at one red bar why is that?”

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• We're sorry there's an issue with your rechargeable battery. The problem could be with the USB-C cable, your controller, or the battery itself. We recommend reaching out to Xbox Support for assistance: https://support.xbox.com/en-US/help/hardware-network/accessories/setup-troubleshoot-play-and-charge-kit

  Answered by MicrosoftOutreachTeam 3 years ago

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• Same thing happened to me. I’m wondering if a charging station would be better.

  Answered by Anonymous 2 years ago

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• You have a dead battery. Return

  Answered by Dustin 3 years ago

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