I bought this product 3 weeks after I got my series x. It says it's charging but when I take the cable out it's at one red bar why is that? null

Question

MicrosoftOutreachTeam · Accepted Answer

We're sorry there's an issue with your rechargeable battery. The problem could be with the USB-C cable, your controller, or the battery itself. We recommend reaching out to Xbox Support for assistance: https://support.xbox.com/en-US/help/hardware-network/accessories/setup-troubleshoot-play-and-charge-kit

Answered by MicrosoftOutreachTeam 4 years ago

Top 100 Contributor

Answer

Same thing happened to me. I’m wondering if a charging station would be better.

Dustin · Answer

You have a dead battery. Return

“I bought this product 3 weeks after I got my series x. It says it's charging but when I take the cable out it's at one red bar why is that?”

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