Questions & Answers

Name: Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (First Generation) - Platinum
Brand: Microsoft
SKU: 6238313
Price: 799.99 USD
Rating: 4.6 (165 reviews)

Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (First Generation) - Platinum

Model:: KSR-00001; |
SKU:: 6238313

User rating, 4.6 out of 5 stars with 165 reviews.

Highly rated by customers for:

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QuestionHow much is the student discount on this product?
Asked 7 years ago by Terry.
- Answer We didn’t get any student discount on our purchase.
  Answered 7 years ago by Evey
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QuestionCan you use different web browsers (chrome, safari, internet explorer?) or just Microsoft edge?
Asked 7 years ago by Char.
- Answer I use Chrome on mine.
  Answered 7 years ago by Tobi
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QuestionIs this surface pro 5 or 6? The reason I'm asking is because I was under impression the surface pro 6 was made with 8th generation processor. This one is 7th. Thanks
Asked 6 years ago by Czechammer.
- Answer The device this question is posted under is not the Surface Pro, it is the Surface Laptop (first generation.) This will include the 7th generation Intel Core i5 processor. Surface Laptop 2 will include 8th generation processors, which you can find at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-laptop-2-13-5-touch-screen-intel-core-i5-8gb-memory-128gb-solid-state-drive-latest-model-platinum/6298022.p?skuId=6298022.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionWhat is the clock speed or cpu in giga hertz?
Asked 7 years ago by Kal.
- Answer This laptop features Intel Core i5 (7th Gen) 7200U / 2.5 GHz processor.
  Answered 7 years ago by CommunityAnswer
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QuestionI'm confused, is it not also a Tablet? It's in the Tablet section...
Asked 6 years ago by BrianE.
- Answer This is is a touchscreen Microsoft Surface laptop.
  Answered 6 years ago by CommunityAnswer
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QuestionDoes the screen detach from the keyboard?
Asked 6 years ago by Megan.
- Answer No, Surface Laptop does not detach from the keyboard. If you're looking for a device that has this feature, you may be interested in looking into either Surface Pro 6, or Surface Book 2.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionWould this be a good enough choice computer for someone going to school for accounting? And also, is there a USB port?
Asked 6 years ago by megP.
- Answer Yes, Surface Laptop comes equipped with a USB 3.0 port. Like with any device, if there are any programs you wish to download, please compare them to the specs of Surface Laptop to ensure they will run smoothly. Otherwise, we have heard many comments from our customers who are students that love Surface Laptop for school.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionHey so does this device work well with graphic designs and other artistic apps and also things such as video design?
Asked 7 years ago by Regi.
- Answer Like with any device, please compare the system requirements of the programs you wish to download, and compare them to the specs of Surface Laptop before purchase. This will ensure you choose to purchase a device with optimal specs to run your preferred programs smoothly.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionHow do I get a upgrade to 10 Home 64
Asked 7 years ago by VESfisherman.
- Answer For more information on how to transition into Windows 10 Home for free, see our support page here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode .
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionNot looking to spend too much on a laptop. But does anyone think that this laptop will be able to run Autodesk Inventor?
Asked 7 years ago by srcon22.
- Answer We'd like to chime in and take a moment to help answer your question. Like any device, we highly recommend comparing the system requirements of the program you wish to download, to the specs of Surface Laptop before purchase. This will ensure that you choose a device with optimal specs to run your program smoothly. We hope this helps!
  Answered 6 years ago by MicrosoftOutreachTeam
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Questionwhen was this released? 2017?
Asked 7 years ago by tina.
- Answer Surface Laptop was announced in May 2017, and released in June 2017.
  Answered 7 years ago by MicrosoftOutreachTeam
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QuestionDoes this laptop come with the keyboard and a pen?
Asked 7 years ago by Kate.
- Answer To echo what the community has said, Surface Laptop comes with the keyboard built-in to the device. However, Surface Pen is sold separately.
  Answered 7 years ago by MicrosoftOutreachTeam
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Questionwhat is the hard drive and speed?
Asked 7 years ago by chlo.
- Answer The smallest hard drive comes with a 128 GB Solid State Drive and 8 Gigs or RAM. This is a decent size but I’d opt for the 256 SSD if you’re gonna be doing a lot of programming.
  Answered 7 years ago by McKa
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QuestionDoes this come with a free trial of Office 365?
Asked 7 years ago by Robin.
- Answer Mine did not come with one.
  Answered 6 years ago by Mary
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QuestionDoes this laptop come with the Arc mouse, as the Microsoft Store sells it, or does Best Buy make customers purchase this separately?
Asked 7 years ago by Bob.
- Answer No mouse.
  Answered 7 years ago by Homer
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QuestionWhy is Surface laptop with the i5 processor and 8gb RAM same "original price" $999 right now, as the one with i5 processor and 4gb RAM? $999?! Shame shame!
Asked 7 years ago by wisershopper.
- Answer This one used to cost $100 more. Microsoft discontinued the D9P-00001 (the one with the i5 and 4gb of ram that BB has on sale for $699) and dropped the price of this one a couple of months ago.
  Answered 7 years ago by Charlie
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QuestionCan I download the lockdown respondis program on this computer for school?
Asked 7 years ago by Anonymous.
- Answer Yes, you can download Respondus Lockdown Browser, I have downloaded it on my Surface Pro 2017, and the run the exact same
  Answered 7 years ago by jkwilli5
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QuestionDoes this laptop come with Windows Pro installed by default?
Asked 7 years ago by Anonymous.
- Answer The Surface Laptop comes with Windows 10 in S mode by default. If you wish to switch out of S mode, find out how to easily make the change here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode.
  Answered 7 years ago by MicrosoftOutreachTeam
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Showing 1-18 of 18 questions

Questions & Answers

Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (First Generation) - Platinum

Q: QuestionHow much is the student discount on this product?

Q: QuestionCan you use different web browsers (chrome, safari, internet explorer?) or just Microsoft edge?

Q: QuestionIs this surface pro 5 or 6? The reason I'm asking is because I was under impression the surface pro 6 was made with 8th generation processor. This one is 7th. Thanks

Q: QuestionWhat is the clock speed or cpu in giga hertz?

Q: QuestionI'm confused, is it not also a Tablet? It's in the Tablet section...

Q: QuestionDoes the screen detach from the keyboard?

Q: QuestionWould this be a good enough choice computer for someone going to school for accounting? And also, is there a USB port?

Q: QuestionHey so does this device work well with graphic designs and other artistic apps and also things such as video design?

Q: QuestionHow do I get a upgrade to 10 Home 64

Q: QuestionNot looking to spend too much on a laptop. But does anyone think that this laptop will be able to run Autodesk Inventor?

Q: Questionwhen was this released? 2017?

Q: QuestionDoes this laptop come with the keyboard and a pen?

Q: Questionwhat is the hard drive and speed?

Q: QuestionDoes this come with a free trial of Office 365?

Q: QuestionDoes this laptop come with the Arc mouse, as the Microsoft Store sells it, or does Best Buy make customers purchase this separately?

Q: QuestionWhy is Surface laptop with the i5 processor and 8gb RAM same "original price" $999 right now, as the one with i5 processor and 4gb RAM? $999?! Shame shame!

Q: QuestionCan I download the lockdown respondis program on this computer for school?

Q: QuestionDoes this laptop come with Windows Pro installed by default?

QuestionHow much is the student discount on this product?

QuestionCan you use different web browsers (chrome, safari, internet explorer?) or just Microsoft edge?

QuestionIs this surface pro 5 or 6? The reason I'm asking is because I was under impression the surface pro 6 was made with 8th generation processor. This one is 7th. Thanks

QuestionWhat is the clock speed or cpu in giga hertz?

QuestionI'm confused, is it not also a Tablet? It's in the Tablet section...

QuestionDoes the screen detach from the keyboard?

QuestionWould this be a good enough choice computer for someone going to school for accounting? And also, is there a USB port?

QuestionHey so does this device work well with graphic designs and other artistic apps and also things such as video design?

QuestionHow do I get a upgrade to 10 Home 64

QuestionNot looking to spend too much on a laptop. But does anyone think that this laptop will be able to run Autodesk Inventor?

Questionwhen was this released? 2017?

QuestionDoes this laptop come with the keyboard and a pen?

Questionwhat is the hard drive and speed?

QuestionDoes this come with a free trial of Office 365?

QuestionDoes this laptop come with the Arc mouse, as the Microsoft Store sells it, or does Best Buy make customers purchase this separately?

QuestionWhy is Surface laptop with the i5 processor and 8gb RAM same "original price" $999 right now, as the one with i5 processor and 4gb RAM? $999?! Shame shame!

QuestionCan I download the lockdown respondis program on this computer for school?

QuestionDoes this laptop come with Windows Pro installed by default?