Questions & Answers
- Model:
- TGM-00001
- |
- SKU:
- 6419336
Highly rated by customers for: Dual screens, Multitasking, Design
Page Showing 61-73 of 73 questions
Q: QuestionWith Surface Duo built on Android, and Project XCloud (cloud gaming) preview available on Android, what gaming experience should customers expect on Surface Duo?
Asked by BestBuyCustomer.
- A:Answer Duo users that subscribe to Xbox Game Pass Ultimate, will be able to play available game titles on Surface Duo.
Answered by MicrosoftOutreachTeam

Q: QuestionWhat are all the possible postures/modes with Surface Duo’s 360-degree hinge?
Asked by BestBuyCustomer.
- A:Answer The revolutionary and dynamic 360 hinge enables adaptive multi-postures including single-screen mode, compose mode, book mode, tent mode, peek mode, and closed.
Answered by MicrosoftOutreachTeam

Q: QuestionHow does Surface Duo integrate with other Surface devices?
Asked by BestBuyCustomer.
- A:Answer We understand that customers use their devices strong connections to the apps and services that help you work and collaborate on the go. o Microsoft 365 and the office app make it easy to quickly access the documents you have been working and collaborating on when you’re on the go o The Your Phone experience offers a seamless connection between your Surface Duo and your Windows 10 PC, allowing you to send text messages from the desktop, cut and paste between your PC and your Surface Duo, and easily access the apps on your Surface Duo from your PC. Surface Duo connected to your computer offers the only solution in the market where you can use any two Android apps at the same time on a PC screen. o OneDrive allows you to upload all of the photos you take on your Surface Duo to OneDrive for easy sharing and access from anywhere. o Surface Slim Pen – the inking experience on Surface Duo allows you to draw or write in apps like OneNote that sync across all of your devices, freeing you to access your ink input from anywhere.
Answered by MicrosoftOutreachTeam

Q: QuestionWhat is Surface Duo?
Asked by BestBuyCustomer.
- A:Answer Surface Duo is a new dual-screen Surface that fits in your pocket. With two 5.6-inch screens that unfold to make an 8.1-inch screen, Surface Duo brings together the best of Microsoft productivity experiences, Android apps, and Surface hardware design into a single device. And yes, it can make phone calls.
Answered by MicrosoftOutreachTeam

Q: QuestionWill unlock version work on sprint network
Asked by EVOBUNNY.
- A:Answer The unlocked version should work on Sprint/T-Mobile, I would consult with them on which company's SIM to use due to their merger. It will likely be a T-Mobile SIM, but they should be able to definitively answer that for you through Sprint/T-Mobile customer service and the new SIM, if needed. It's really an amazing device!
Answered by Mike
Q: QuestionDoes the Surface Duo have a rear-facing and front-facing camera? What are the resolutions fo the cameras (or camera)?
Asked by Rgiehw.
- A:Answer It only has one camera.
Answered by BogleheadsGuide
Q: QuestionDoes the phone give you the option to turn off a display when not in use to conserve battery?
Asked by cnguyen.
- A:Answer There are several instances when both screens remain on even when folded to use as a phone, and the touch detection really becomes a mess.
Answered by Boon
Q: QuestionWhat is the return policy if ordered online and opened and used for a day or two? Can it be returned? Can it be returned in a beat buy store?
Asked by Dooquestion.
- A:Answer 15 Day return policy. I bought mine online and ended up returning it on day 14 for a creeking hinge. Got the new replacment at the best buy store. You can return it there. And that one eventually has the creeking hinge to it now also. I guess it just has to be like that.
Answered by Terrigno
Q: QuestionWill the windows surface duo be able to play Xbox movies and TV?
Asked by Jsphgoodrich.
- A:Answer Let me be more in detail with my question. Microsoft my movies & tv is not the same as Google my movies & tv. For example: when I buy movies on my Xbox from my movies & tv. And try to watch them on android it will not play. Because this phone has android and windows 10 os, can I watch microsoft version of my movies and tv on this phone?
Answered by Jsphgoodrich
Q: QuestionWhich stores have this device on display for us to go and see prior to preordering? Can't seem to find a store that has a demo on display
Asked by Abdul.
- A:Answer Best Buy has one on display.
Answered by Pinkierings
Q: QuestionWhy isn't this very expensive phone not 5G?
Asked by BIGBOB.
- A:Answer Surface Duo offers fast connection speeds of up to 1.2 Gbps via its 4G LTE offering.
Answered by MicrosoftOutreachTeam

Q: QuestionIs the device expandable via microSD?
Asked by BestBuyCustomer.
- A:Answer No. No SD card expansion is available. Only storage available is through the 128GB or 256GB options when purchased.
Answered by Techiedude
Q: QuestionHow many times can the battery be recharged? What happens when the battery recharge cycle is reached? Is the Duo's life over since the battery is not replaceable?
Asked by JustAsking.
- A:Answer Surface Duo has dual batteries that offer up to 15.5 hours of local video playback, up to 10 days of standby time, and up to 27 hours of talk time. If you run into any issues with the batteries, we recommend contacting Surface Support for assistance.
Answered by MicrosoftOutreachTeam

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