Questions & Answers

Q: QuestionDoes it have build in internet

Asked 6 years ago by Anonymous.

• A:Answer Your question makes no sense.....nothing has "built in internet"....if that was a thing, which is it not. If you are asking if you are able to access the Internet, yes. You are still required to have internet access via WiFi or wired access point and use an internet browser such as Chrome, Firefox, or Microsoft Edge.

  Answered 6 years ago by Tko1983Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought this laptop and discovered there's no HDMI port on it! Now, how can I connect this Surface laptop to my TV? Is there any HDMI cable available with USB connector? If yes, which one or what type I should buy?

Asked 7 years ago by Asad.

• A:Answer Easy... two choices....either get a usb to hdmi adapter or get a cheap $25 chrome cast.... Actually, a lot of smart TVs such as Samsung and LG have built in chrome casts already built in at the manufacturer....so you can just cast directly/wirelessly to your TV.... If you need a new tv then go ahead and pull the trigger, TVs are super cheap these days.

  Answered 6 years ago by Tko1983Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought this laptop for school and art. I was told it could detach from the keyboard and turn into a tablet? Is this true? I bought it in store and it will be arriving at my house Wednesday.

Asked 7 years ago by MeowMix.

• A:Answer Although many models from the Surface line have the capability to have the keyboard and screen detach from one another, the Surface Laptop does not have this capability. If you are looking for a device which does this, the Surface Book 2 or Surface Pro may be a better option for you to look into. Find them at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-book-2-13-5-touch-screen-pixelsense-display-intel-core-i5-8gb-256gb-igpu-silver/6145604.p?skuId=6145604, and via this link here: https://www.bestbuy.com/site/microsoft-surface-pro-12-3-touch-screen-intel-core-i5-8gb-memory-256gb-solid-state-drive-latest-model-silver/5855921.p?skuId=5855921.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI already have this laptop. I bought his last year in September from best buy only, I am interested surface book 2 now. But I would like to trade my current laptop. Can I do that ??

Asked 7 years ago by Sayeed.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer We're thrilled you're interested in the Surface Book 2! Please contact Best Buy to see if they have a trade-in program. They can be contacted by phone at 1-(888)-237-8289.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionSo I saw this laptop on sale about a week ago and it said it was 300 dollars off and I wanted to buy it. But I had to save up enough money first. I clicked on the "save" button to save the deal because it didn't have an expiration on it. But it's gone.IDK

Asked 7 years ago by Potentialbuyer.

• A:Answer Best Buy often runs promotions that are subject to change. It looks like for this model in particular, it is on sale with $200 savings. It is possible you were looking at a separate model which is also on sale at the moment with $300 savings. Check out this model here: https://www.bestbuy.com/site/microsoft-surface-13-5-touch-screen-laptop-intel-core-i7-8gb-memory-256gb-solid-state-drive-cobalt-blue/5855914.p?skuId=5855914. This particular model is more expensive due to the i7 Intel processor.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use quick books on the surface and what size memory do you need

Asked 7 years ago by Anonymous.

• A:Answer You should be able to successfully run QuickBooks on the Surface Laptop. According to Intuit QuickBooks Desktop Pro 2018, the system requirements are as follows: 2.4 GHz processor. 4 GB of RAM (8 GB recommended). 2.5 GB disk space recommended (additional space required for data files.) In addition, Windows 10 will support this software. It sounds like you will have plenty of memory left for additional files with the 256GB of storage capacity this model of the Surface Laptop has to offer.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHi! Can i use photoshop as A mac laptop? Comes with the pen?

Asked 7 years ago by Cucui.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer The Surface Laptop can handle the tasks of most other laptops. Many customers have commented and let us know that Photoshop has run successfully on their devices. Just be sure to check the requirements of the program and compare them to the specs of the device to ensure it will function smoothly for you. This device does not come with the Surface Pen, and can be purchased separately here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to replace my charging cable. What do I look for?

Asked 2 years ago by HelpMePlease.

Q: QuestionDoes the surface laptop 2 support an external dvd drive?

Asked 5 years ago by Nimna.

Q: QuestionWhat's in the box ?

Asked 6 years ago by Fran.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer laptop, charger cord and paperwork

  Answered 6 years ago by lishamhkgirlVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionsince this does not have a media card reader, can I use a USB card reader?

Asked 6 years ago by Disappointed.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Yes, you can use a USB card reader.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need a graphic card good enouhg for 3d printer/design. This laptop will be ok?

Asked 6 years ago by Vic.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Yes, this laptop will be okay printing 3d designs.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, Will this laptop be good for a Graphic Designer that uses Adobe C55? Illustrator, Photoshop, Indesign, DreamWeaver, etc? Looking for a replacement laptop that will be be light weight, portable and able to handle multitasking without any slow down.

Asked 6 years ago by Dominick.

• A:Answer No. Mine kept crashing when I was trying to use simple editing software. I would steer clear from this if you want something to create with.

  Answered 5 years ago by Ivan

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am starting college this fall and want to buy a surface pro 6 or the surface laptop 1st Gen which I will mainly use for photo editing and streaming videos. Which one should I opt for? If someone has a better recommendation under 900$ please suggest.

Asked 6 years ago by Rishabh.

• A:Answer I would go with the surface laptop. A family friend of mine is a graphic designer, and he bought the laptop specifically for that. He loves it.

  Answered 6 years ago by GermainVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you install the AutoCAD program on this laptop? Also, what are the system requirements to install Autocad on a laptop and what are some recommendations?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive - Graphite Gold

Q: QuestionDoes this laptop have wifi and bluetooth capability

Asked 6 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Yes this has WIFI and Bluetooth, but no NFC.

  Answered 6 years ago by PaulVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this computer have a graphics card so I could play games such as gta V?

Asked 6 years ago by Henry.

• A:Answer Have not tried it myself but I imagine that the experience will be less than quality of an Xbox 360. This has the built-in Intel graphics chip. At this point, this is not recommended as a gaming device. GTA V is way to graphics intensive. Maybe a small game like Age of Empires or maybe World of Warcraft.

  Answered 6 years ago by DavidLammaVerified Purchase

  Helpful (2)Unhelpful (2)ReportAnswer this question

Q: QuestionDoes this laptop come with a mouse? Because I saw one in one of the photos.

Asked 6 years ago by Henry.

• A:Answer No. U have to buy it separately.

  Answered 6 years ago by RoshVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan i use this to play sims4?

Asked 6 years ago by Emmy.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Yes, this PC can be used to play games.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question