Questions & Answers

Q: QuestionThe only reason I'm looking at laptops is to play Sims 3 (and all expansions) without mt laptop overheating and shutting down on me for hours, could this laptop handle it without slowing down or overheating?

Asked 8 years ago by PurleySims.

• A:Answer Hi there, As with any laptop, a lot of things factor into how the device performs in periods of constant heavy use. However, you should find that the Surface Laptop is a great fit for gaming, and display quality. Hope this helps, Victoria Surface Customer Care

  Answered 2 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a separate adaptor that has to be purchased with the laptop to be able to connect our headphones?

Asked 8 years ago by Moco.

• A:Answer Hi there, No, you should be able to plug your headphones directly into your Surface Laptop. Hope this helps. Kindly, Victoria Surface Customer Care

  Answered 8 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this the latest version of the Surface laptop?

Asked 8 years ago by RMDGN.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer Yes it has Windows 10S which I upgraded to Windows 10 Pro.

  Answered 8 years ago by WHCOKVerified Purchase

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Q: QuestionCan I use micro pen for this laptop model?

Asked 8 years ago by Daisy.

• A:Answer Hi Daisy, To answer your question, the Microsoft Surface Pen is compatible with the Surface. Just make sure you purchase the right one for your device and needs. Hope this helps, Victoria Surface Customer Care

  Answered 8 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat accessory do you need to be able to dock this laptop or connect it to a monitor?

Asked 7 years ago by Care.

• A:Answer If you have to ask this question I think you might want to purchase a Chromebook instead. I am using Type A hubs. Also a hub from Microsoft. Good luck...

  Answered 7 years ago by HBIII

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Q: Questionis it 32 bit operation system? or 64?

Asked 7 years ago by Hector.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer 64

  Answered 7 years ago by Tko1983Verified Purchase

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Q: QuestionWould you say that 128GB would be enough disk space if I would only be using the laptop to browse the internet, use Excel, Adobe pdfs, M office. I am deciding between the 256gb versus the 128gb. Also, does platinum look more elegant than blue cobalt?

Asked 7 years ago by Lrpena.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer I would say yes. I was going to go with the 128gb to perform those tasks, but the 256gb was on sale so I bought that one. I went with the cobalt blue. You do not see that many computers in a blue like that.

  Answered 7 years ago by Banana22

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Q: QuestionHi, I wanted to aks if student coupons can be applied when there is already a discount on the product.

Asked 7 years ago by ILoveZed.

• A:Answer Yes bought it yesterday for under 1k

  Answered 7 years ago by Tiff

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Q: QuestionIs a mouse included? What other accessories need to be purchased separately?

Asked 8 years ago by ComputerShopper.

• A:Answer Hi there, The Surface Laptop does not come with a mouse. Since there are many different options available to you, we leave it to you to decide which is your best fit! Otherwise, if you'd like you can also purchase a Surface Pen separately. Kindly, Victoria Surface Customer Care

  Answered 8 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this laptop have a metal hinge or a plastic hinge?

Asked 7 years ago by Mom3.

• A:Answer no

  Answered 7 years ago by bikkiVerified Purchase

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Q: QuestionIs this mostly like a tablet or computer because I’m confused

Asked 8 years ago by Wassabi.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer Its similar to a tablet (13.3") but functions like a full size computer. Full size keyboard and touch pad for the mouse. You can also purchase a pen to use with the touch screen.

  Answered 8 years ago by PurpleladyVerified Purchase

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Q: QuestionIf i were to use this for skype, gaming online (roblox), and etc. Would this be a good fit?

Asked 8 years ago by Emma.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive - Graphite Gold

• A:Answer Hi Emma, Yes. You can use the Surface Laptop with any program. Hope that helps! Kindly, Victoria Surface Customer Care

  Answered 8 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the GPU on this computer?

Asked 8 years ago by Sarah.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer The laptop uses an Intel Core i5.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes Best Buy price match Microsoft Store prices?

Asked 8 years ago by RG.

• A:Answer Yes they do. I went in today and they offered to price match Miscrosoft's student discount deal for me.

  Answered 8 years ago by Dave

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